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Moto G 2014 boot loop. Recover data?
- Thread starter gamma
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Saiyan-Rox
Member
Have you boot into the recovery and tried erasing cache etc?
Unfortunately unless you've unlocked the bootloader any proper fixes may result in a complete wipe.
Does motorola have any PC software fixing tools?
Unfortunately unless you've unlocked the bootloader any proper fixes may result in a complete wipe.
Does motorola have any PC software fixing tools?
Yeah I've tried wiping the cache but it didn't help. The Motorola softwares only purpose seems to be to update the software.
RazorbackDB
Member
If you can enter fastboot, you can try unlocking the bootloader and flashing TWRP, from there you can access your files and should be able to flash CM or the complete Motorola Software if you can find it. I have a 1st gen Moto G so I don't have specific instructions but XDA should help you.
Saiyan-Rox
Member
Unlocking Bootloader completely wipes the userdata on the phone though.
It's weird Moto doesn't provide a software fixing tool on PC :S i'm not clear on how Moto devices operate so i'll do some digging now.
RazorbackDB
Member
Ohhhh that's bad, sorry didn't remember that, nevermind what I said then.
Saiyan-Rox
Member
OP some info
Was this an update from an older Lollipop to a Newer Lollipop or from Kitkat?
You've never unlocked the bootloader?
You didn't disable any apps did you?
From what i'm reading here your only option may be to perform a factory reset
Was this an update from an older Lollipop to a Newer Lollipop or from Kitkat?
You've never unlocked the bootloader?
You didn't disable any apps did you?
From what i'm reading here your only option may be to perform a factory reset
OP some info
Was this an update from an older Lollipop to a Newer Lollipop or from Kitkat?
You've never unlocked the bootloader?
You didn't disable any apps did you?
From what i'm reading here your only option may be to perform a factory reset
The phone was running 5.x already.
I've never unlocked the bootloader. I found this reddit thread where people seem to have had the same problem.
Also, before the update some app was constantly crashing and making the phone unusable. I kept getting an error message like com.android.googlequicksearchbox has stoppen responding or something similiar. But as soon as you pressed ok it popped up again.
Saiyan-Rox
Member
Honestly I think the only thing you can do is unlock the bootloader and use fastboot to reflash a stock image which of course means your whole phone will be wiped.
If you used Google Photo's all your pictures should be backed up online but everything else will be gone.
Is there no way to get data off the phone from fast boot or recovery? If I go to apply update from sd card in recovery I can see the file system so there must be a way to access it?
Saiyan-Rox
Member
With the bootloader locked i'm afraid not pal
Lollipop also comes with Encryption too so it's very possible the data is encrypted which makes it worse.
Okay so I let the battery run out and then deleted the cache yet again and booted it. This time it gets past the boot logo and shows "Android is upgrading - Starting apps" with a spinning circle. However I am not sure if it's actually doing something or not. I'm gonna let it sit like this for a while but does that help in any way or am I still boned?
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