Support NeoGAF

pizzacat · Jul 20, 2015

im looking at my bank statement this morning and 3 charges from psn surprise me. 1 for $30, 1 for $5 and 1 for $20

Sure enough I look at my accounts purchase history and I now own Lego Jurassic world, some other game mouse craft I think and a psp game.

I know people have had issues with Sony before but what can I do?

Kenzodielocke · Jul 20, 2015

Call the support, that's what I would do in your situation.

Also change your passwords.

Occam · Jul 20, 2015

Change your pw this instant.

PranooY · Jul 20, 2015

Remove your card and change the password are the first things, you should do.

Crimsonclaw111 · Jul 20, 2015

Remove your payment info immediately and contact Sony support and your bank.

JamesAR15 · Jul 20, 2015

You didn't happen to be using your DS4 on a PC or anything? I have heard of people doing that and it was also controlling the PS4 and ended up buying stuff. Either way I would definitely change your password and remove your CC.

OneUh8 · Jul 20, 2015

JamesAR15 said:
You didn't happen to be using your DS4 on a PC or anything? I have heard of people doing that and it was also controlling the PS4 and ended up buying stuff. Either way I would definitely change your password and remove your CC.

Wow.... That's crazy.

pizzacat · Jul 20, 2015

JamesAR15 said:
You didn't happen to be using your DS4 on a PC or anything? I have heard of people doing that and it was also controlling the PS4 and ended up buying stuff. Either way I would definitely change your password and remove your CC.

No I use Xbox one controller for that.

Alucrid · Jul 20, 2015

Is your psn pw unique?

BibiMaghoo · Jul 20, 2015

Mousecraft is a PS+ game OP.

peanutbutterlatte · Jul 20, 2015

Kenzodielocke said:
Also change your passwords.

Though actually in my case I did this and Sony thought it was the hacker, and my account got shut down for it. All I can say is good luck, my account got rinsed for FIFA points, and Sony (EU) were an absolute nightmare to deal with. Almost lost access to my account with £200+ worth of games on it.

SmokedMeat · Jul 20, 2015

Did you share your information with anyone else?

| Praxis | · Jul 20, 2015

Thanks for the games op.

Seriously though, change your password and call support. Good luck

pizzacat · Jul 20, 2015

BibiMaghoo said:
Mousecraft is a PS+ game OP.

Dude bought it anyway somehow

family_guy · Jul 20, 2015

Check with any kids in your place first if applicable.

FelipeMGM · Jul 20, 2015

Since you were charged $55 you must have bought only LEGO Jurassic World, assuming you had a extra 5 bucks on your account. Mousecraft is a PS+ game

EDIT: Gawd, I figured out all wrong

mitch1971 · Jul 20, 2015

All I can say is enjoy your time with Sony's customer service.

pizzacat · Jul 20, 2015

What really pisses me off was that he bought like the lamest games.

Need for speed carbon for the psp

Mouse craft

Lego Jurassic

Give me that guilty gear on sale man

hesido · Jul 20, 2015

pizzacat said:
What really pisses me off was that he bought like the lamest games.

Need for speed carbon for the psp

Mouse craft

Lego Jurassic

Give me that guilty gear on sale man

I lolled..

Newtype-001 · Jul 20, 2015

pizzacat said:
What really pisses me off was that he bought like the lamest games.

Need for speed carbon for the psp

Mouse craft

Lego Jurassic

Give me that guilty gear on sale man

I feel bad for laughing.

big_z · Jul 20, 2015

I would remove payment, change password, make sure your ps4 and any other sony platform is set to primary and take the loss. Sony is awful with customer service and hacking related issues and you would be risking losing the account trying to deal with them.

Footos22 · Jul 20, 2015

use Paypal with a different email address than your psn account.

Why people still leave their card details with psn is beyond me.

Hamster Plugin · Jul 20, 2015

At least you're getting Sony America's customer service. SCEE is the shitty one everyone talks about.

Smokey · Jul 20, 2015

Sorry to hear.

In the future you should always use PSN or XBL prepaid cards for funds.

peanutbutterlatte · Jul 20, 2015

big_z said:
I would remove payment, change password, make sure your ps4 and any other sony platform is set to primary and take the loss. Sony is awful with customer service and hacking related issues and you would be risking losing the account trying to deal with them.

I wouldn't go that far; they're absolutely dreadful, but you just need to be persistent. And unfortunately, they usually respond best to getting irate. If you're calm and give them lots of "I understand it's taking a while, that's fine" you won't get anywhere.

pizzacat · Jul 20, 2015

FelipeMGM said:
Since you were charged $55 you must have bought only LEGO Jurassic World, assuming you had a extra 5 bucks on your account. Mousecraft is a PS+ game

EDIT: Gawd, I figured out all wrong

Actually mousecraft was free, the person just bought the vita version of Jurassic world and 2 racing games

Because he REALLY needs his racing on the go

I'm thinking he bought Lego Jurassic because he saw the motorcycle and assumed it was a third racing game

Stallion Dan · Jul 20, 2015

I'm not even sure how he could do this.

When I first signed my account into PSN on PS4, in order to buy anything I needed re-input my payment details, just like when I first signed into my second PS3.

When I buy online on webstore, I need input the security code on the back of my card for every purchase that costs money.

pizzacat · Jul 20, 2015

MasterBalls said:
I wouldn't go that far; they're absolutely dreadful, but you just need to be persistent. And unfortunately, they usually respond best to getting irate. If you're calm and give them lots of "I understand it's taking a while, that's fine" you won't get anywhere.

Just called and they're aren't even open right now lmao.

I called 800-345-SONY. Not sure if that's the one I should call or not

pizzacat · Jul 20, 2015

Stallion Dan said:
I'm not even sure how he could do this.

When I first signed my account into PSN on PS4, in order to buy anything I needed re-input my payment details, just like when I first signed into my second PS3.

When I buy online on webstore, I need input the security code on the back of my card for every purchase that costs money.

I have my card as my first payment option, I'm the only one who uses the ps4, I have a PSTV but it's offline anyway. I even have a passcode for the ps4.

I'm not even sure how he did it

AbandonedTrolley · Jul 20, 2015

pizzacat said:
I have my card as my first payment option, I'm the only one who uses the ps4, I have a PSTV but it's offline anyway. I even have a passcode for the ps4.

I'm not even sure how he did it

Have you checked to see if there are any other devices activated on your account?

acm2000 · Jul 20, 2015

why dont you people use credit cards or paypal? both offer you protection, goodluck with sony, you're gonna need it

peanutbutterlatte · Jul 20, 2015

pizzacat said:
Just called and they're aren't even open right now lmao.

I called 800-345-SONY. Not sure if that's the one I should call or not

Ah it's US, they may be better then I don't know. If I remember rightly this was taking place at the time they split the PS between "Playstation" and the "Sony Entertainment Network", whch only made it more confusing.

My struggles.

Stallion Dan · Jul 20, 2015

acm2000 said:
why dont you people use credit cards or paypal? both offer you protection, goodluck with sony, you're gonna need it

If you chargeback on either Sony will forever ban your account. They only offer protection so much that you need sacrifice you entire digital library.

pizzacat · Jul 20, 2015

AbandonedTrolley said:
Have you checked to see if there are any other devices activated on your account?

Hello!

As I mentioned I only have a ps4 and pstv that's registered but never online, how do I see the specifics as to what is registered and how do I deactivate these things

TomShoe · Jul 20, 2015

Buy PSN credit off of Amazon, OP. Leaving credit card info with Sony is never a good idea.

peanutbutterlatte · Jul 20, 2015

pizzacat said:
Hello!

As I mentioned I only have a ps4 and pstv that's registered but never online, how do I see the specifics as to what is registered and how do I deactivate these things

I think the desktop site's probably your best bet. You get to see the model and name of the system.

AbandonedTrolley · Jul 20, 2015

pizzacat said:
Hello!

As I mentioned I only have a ps4 and pstv that's registered but never online, how do I see the specifics as to what is registered and how do I deactivate these things

MasterBalls said:
I think the desktop site's probably your best bet. You get to see the model and name of the system.

Yep desktop site is the way to go about things and find out what machine has been activated.

PunishedSnake said:
Anyway, why so many account hacks? I think there's a major security breach on PSN, sony shoule fix it. Until now I saw a lot of people with PS4 getting hacked, maybe the breach is PS4 only?

I've not seen that many considering the millions of PSN accounts out there.... it's certainly a problem and the biggest issue is that Sonys support actually isn't that great in these circumstances.

JamesAR15 · Jul 20, 2015

Scary stuff, hope you get to the bottom of it.

pizzacat · Jul 20, 2015

So it says I have 1 ps4 and 2 vitas, probably the pstv being one of them, do I leave it how it is before I call Sony?

Stallion Dan · Jul 20, 2015

PunishedSnake said:
Anyway, why so many account hacks? I think there's a major security breach on PSN, sony shoule fix it. Until now I saw a lot of people with PS4 getting hacked, maybe the breach is PS4 only?

More likely phishing, people using the same e-mail/password on other sites that got breached, or straight up contacting Sony and providing just enough accurate info that Sony believe you're the account holder.

Stallion Dan · Jul 20, 2015

pizzacat said:
So it says I have 1 ps4 and 2 vitas, probably the pstv being one of them, do I leave it how it is before I call Sony?

If you changed your password leave it as is for now so Sony can see what happened. Don't want to blow your one time per 6 month deactivation imo.

SomTervo · Jul 20, 2015

There are a lot more details on your Account page on the desktop website. Go there and root around.

Have you taken off your cards/changed your password?

FYI buying credit off Amazon is instant. The code shows up right there on the web page after you click 'buy'.

There's literally no reason to put your card on there. I've only just taken mine off actually, it was a real crutch by the end. Just go on Amazon, look up 'PSN code', buy whatever amount you need (has £5/$5 increments all the way up to £50/$50 IIRC) and voila, you have your credit instantly and very securely.

AmethystEnd · Jul 20, 2015

pizzacat said:
So it says I have 1 ps4 and 2 vitas, probably the pstv being one of them, do I leave it how it is before I call Sony?

I dunno, man. If it was me I'd definitely deactivate the vita that you know isn't yours AFTER changing your password so they can't just reactivate.

Stallion Dan said:
If you changed your password leave it as is for now so Sony can see what happened. Don't want to blow your one time per 6 month deactivation imo.

Or listen to this guy. Sorry. Honestly, I'm not sure what to tell you since I've never dealt with this before. Now I'm all paranoid and want to check my activated devices.

Gen.Grievous · Jul 20, 2015

PunishedSnake said:
Anyway, why so many account hacks? I think there's a major security breach on PSN, sony shoule fix it. Until now I saw a lot of people with PS4 getting hacked, maybe the breach is PS4 only?

Nah it's mostly phishing, keyloggers or using passwords/usernames accross multiple services that gets people in trouble.

laser · Jul 20, 2015

PunishedSnake said:
Anyway, why so many account hacks? I think there's a major security breach on PSN, sony shoule fix it. Until now I saw a lot of people with PS4 getting hacked, maybe the breach is PS4 only?

1. Phishing.
2. People reuse their Username and PW on other sites that aren't as secure, and those sites get hacked. Then the hackers pretty much spam all the major sites looking to be able to log in with the hacked UN and PW.

peanutbutterlatte · Jul 20, 2015

pizzacat said:
So it says I have 1 ps4 and 2 vitas, probably the pstv being one of them, do I leave it how it is before I call Sony?

It's more likely to be located/traced if it's left up there I guess.

What they did with my account was apparently create a duplicate of my system with the same system ID so they couldn't be located though. Crazy.

MageBoySA · Jul 20, 2015

PunishedSnake said:
Anyway, why so many account hacks? I think there's a major security breach on PSN, sony shoule fix it. Until now I saw a lot of people with PS4 getting hacked, maybe the breach is PS4 only?

This isn't a Sony breach. If it was, we'd have heard about it, and forced password changes would have happened. Things like this are usually a weak password that gets brute forced. (Of shared passwords between different accounts that get picked up from one and tested on others.) At lot of this is probably leftovers from heartbleed just getting used now.

PandaShake · Jul 20, 2015

Have you logged into PSN on your PC recently? I'd run your favorite scanner for keyloggers. Maybe it's time for a nice reformat.

PreFire · Jul 20, 2015

I just use PSN credits.

Idk how anyone could leave their card info on PSN with their history of being hacked.

Go to bestbuy, buy a $50 PSN card and add it to your account. Also, change your password.

pizzacat · Jul 20, 2015

acm2000 said:
why dont you people use credit cards or paypal? both offer you protection, goodluck with sony, you're gonna need it

I'm 19 and just got approved for my first credit card last weekend but I needed a deposit for it like $300, luckily I've been saving for some extra classes for next term so I at least will have enough for the week but damn it's just an inconvenience

Support NeoGAF

I'm thinking I just got hacked on PSN

Banned

Banned

Member

Member

Member

Member

Member

Banned

Banned

Member

Member

Gamer™

Banned

Banned

Member

Member

Member

Banned

Member

Member

Member

Member

Member

Member

Member

Banned

Member

Banned

Banned

Member

Member

Member

Member

Banned

Banned

Member

Member

Member

Banned

Member

Member

Member

Member

Member

Neo Member

Member

Member

Member

Member

Banned

Similar threads