Honestly, I like Cromwelp but calling it a "leadership problem" is also a disingenuous oversimplification. There's been a growing trend in the last few years of shifting any and all blame away from developers for making a poor product and while leadership definitely has a big hand in that, leadership aren't making every single tiny decision about a game that could improve it.
I don't make games, but I am a software dev, and I've made plenty of poor choices in my career that led to a worse product. Thankfully in my field this rarely matters too much and I can just patch it up over time based on feedback, because my sector isn't full of rabid gamers out for blood. But I just don't believe the myriad tiny issues in Starfield were all OK'd by a suit who refused to listen to any developer backlash. Did Todd, or any other bigwig at Bethesda really look at Starfield's inventory menu and say "you're not allowed to make this any better, it's perfect as it is"? StarUI is the #1 mod on NexusMods, it took one guy a few days to drastically improve it. That's a guy who identified a problem and solved it. That's a developer's job, too.