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PS4 Hardware Troubleshooting / Q&A Thread

PBY

Banned
Fuuuuuuuu

Has anyone had disc reading issues?

Ps4 was smooth until now, couldn't read asscreed disc. Had to reboot

Now the drive is making these weird whiney noises
 

fritolay

Member
Are you talking about without HDCP, or are you talking broken HDCP? Because they behave very differently.

Why the hell do we even have HDCP (besides media companies forcing crap). Seriously, what is the point so you can't record a signal? That is just stupid.
 

Jedi2016

Member
Without, as in an 'out-of-the-box' HDTV.
Safe mode would still work. You know that doesn't use HDCP, right? That's why it's "safe mode". Same as a Windows PC, it turns off all the shit that can potentially cause issues. Did no one ever wonder why Safe Mode on PS4 looks so fuzzy? Here's a hint: it's not 1080p.

Bottom line, this is not a HDCP issue. It's happening across multiple TVs, including some very new, very high-end products that sure as fuck have HDCP functionality.
 

kodecraft

Member
Safe mode would still work. You know that doesn't use HDCP, right? That's why it's "safe mode". Same as a Windows PC, it turns off all the shit that can potentially cause issues. Did no one ever wonder why Safe Mode on PS4 looks so fuzzy? Here's a hint: it's not 1080p.

Bottom line, this is not a HDCP issue. It's happening across multiple TVs, including some very new, very high-end products that sure as fuck have HDCP functionality.

It may not be, but I had an issue with my 360 because of HDCP, it was the tv. Every tv doesn't have this safe mode.
 

~~Hasan~~

Junior Member
how is it possible to have all these issues ?

i mean, Sony never even tried few systems here and there after they were made ?

zero quality control ? Zero ???

what is pissing me off even more that Sony isnt even talking about the issue :/
 
Oh man am I nervous now, even if I get a working unit, knowing myself ill be sweating bullets every time something stops to load or if the disk drive makes a sound.
 

PBY

Banned
Unplugged.

All seems well know, except fuck ass creed, tried knack. It works fine.

Thanks for the tip, I'll keep y'all posted
 
Twice I have had to reset the console because it stopped outputting sound. I'm hooked up via optical cable just like my PS3 and 360. Once it was when I started Warframe for the first time... no audio, not even when backing out to the PS4 home menu. Second time was just now after finishing a game of Flower, then booted up Resogun. Dead silent. So weird.
 

Pain

Banned
Jeremy Conrad posted this minutes ago:

gs1ejM9.png


https://twitter.com/ManaByte/status/401932869729136640

-----

What do you think?
So would this be fixable?
 

the_id

Member
Could all these issues be related to the stability of the OS --- remember the rumours that both XBone and PS4 has OS issues leading up to launch.

Maybe 1.5 is really making the hardware unstable?
 

Kagari

Crystal Bearer
how is it possible to have all these issues ?

i mean, Sony never even tried few systems here and there after they were made ?

zero quality control ? Zero ???

what is pissing me off even more that Sony isnt even talking about the issue :/

Any electronic can face issues. Of course they had quality control, don't be silly.
They are probably trying to figure out solutions to these issues before saying anything definitive.
 
The voice recognition with the camera just stopped working and I can't figure out why. Argh. So frustrating.

edit: It works with the headset so the camera appears to be borked. I'll return it tomorrow to Best Buy.
 
how is it possible to have all these issues ?

i mean, Sony never even tried few systems here and there after they were made ?

zero quality control ? Zero ???

what is pissing me off even more that Sony isnt even talking about the issue :/

They're trying to glean the facts just like we are.

They shouldn't say anything until they can:

A) Definitely confirm there is a massive problem(s)
B) Find solution(s)
 

~~Hasan~~

Junior Member
Any electronic can face issues. Of course they had quality control, don't be silly.
They are probably trying to figure out solutions to these issues before saying anything definitive.

my system is on its way to KSA right now. i am really praying its a working system.

does anyone know how many days i have before i can return the shipment to amazon ?

it takes around 15 days for the shipment to arrive from US to KSA and back to US " if the shipment is defective"

what is amazon return policy on this ? does anyone know how many days ?
 

Kagari

Crystal Bearer
my system is on its way to KSA right now. i am really praying its a working system.

does anyone know how many days i have before i can return the shipment to amazon ?

it takes around 15 days for the shipment to arrive from US to KSA and back to US " if the shipment is defective"

what is amazon return policy on this ? does anyone know how many days ?

Amazon has a 30 day return policy.
 
my system is on its way to KSA right now. i am really praying its a working system.

does anyone know how many days i have before i can return the shipment to amazon ?

it takes around 15 days for the shipment to arrive from US to KSA and back to US " if the shipment is defective"

what is amazon return policy on this ? does anyone know how many days ?

I'm gonna laugh if your system gets there and it works fine. You've been worrying for like 3 days now pretty hard.
 

Salaadin

Member
To those with bricked PS4s, is your TV HDCP compatible?
Shouldn't take long to Google it.

Wasnt HDCP a PS3 launch issue? I would think most TVs these days support it.

FWIW, A friend of mine had a PS4 with video output issues and he thought it was HDCP until he switched it out and his new unit worked fine.
 
while playing resogun on my ps4, the game freezes up and becomes unplayable for a few seconds, then snaps out of it. Should I be worried that something is wrong with my ps4? It plays call of duty nice and smooth.
 
Holy shit one minute before my post! It sucks but it was a fun 24 hours while it lasted. I think I'm just going to ask Amazon for my money back and wait till next winter to rebuy one. Hopefully they'll have this shit figured out by then.

I think I fixed my problem. All I did was unplugged it and took a shower then I plugged it back in and it started working like the day I took it out of the box.
Playing Knack now. After the PS4 started working I google my problem and saw it happened to a few others and saw they basically did the something I did.
 

wowlace

Member
how is it possible to have all these issues ?

i mean, Sony never even tried few systems here and there after they were made ?

zero quality control ? Zero ???

what is pissing me off even more that Sony isnt even talking about the issue :/

Yeah seems like myriad of issues about now. Not looking good for PS4 launch.
 

rjinaz

Member
while playing resogun on my ps4, the game freezes up and becomes unplayable for a few seconds, then snaps out of it. Should I be worried that something is wrong with my ps4? It plays call of duty nice and smooth.

Hmm well I have played Resogun a lot and have experienced no slowdown. Bad install maybe?
 

~~Hasan~~

Junior Member
Amazon has a 30 day return policy.

Thanks. then i guess i have time to check it.


I'm gonna laugh if your system gets there and it works fine. You've been worrying for like 3 days now pretty hard.

glad you are following my case and feeling my pain lol. yeah i have to admit i am very worried about this. specially that it will probably cost me like 8o to 100$ to return the thing if its broken. sigh.
 

npa189

Member
working fine except for a terrible grinding noise when inserting/ejecting discs. Must be a bad bearing in the drive or somthing. I bought the PSN warranty and I live 20 min from a Sony store, so if it goes bad thats where I'm going.
 

morkie

Neo Member
Played for well over 24 hours no problems.

Ejected my killzone disk so I could try a bluray for the first time, when I hit eject the disk came out but the drive continued to whir for 10 seconds.

Now it won't accept any disks at all, it won't suck them in.

I see pages of people on the official forums with the same issue.

Reinitialized the entire system but no luck. Also has the effect of blanking out my downloaded PSN games, and Store crashes when you try and redownload. Great. So I can't even enjoy those.

Tried standing it on its side, nothing. Had it turned off a while and unplugged. Nothing. Running latest update.

Slowly getting annoyed about it, the HDMI issues will be in the spotlight but I have a suspicion some drive issues are going to start showing up. if I could play some of my games I'd be happy but I can't for example click Flower. I Go to Library and click it and I see the Download button and details page for half a moment then back to menu.

Not seeing anyone outside of official forums having disk drive issues yet.
 

PBY

Banned
Played for well over 24 hours no problems.

Ejected my killzone disk so I could try a bluray for the first time, when I hit eject the disk came out but the drive continued to whir for 10 seconds.

Now it won't accept any disks at all, it won't suck them in.

I see pages of people on the official forums with the same issue.

Reinitialized the entire system but no luck. Also has the effect of blanking out my downloaded PSN games, and Store crashes when you try and redownload. Great. So I can't even enjoy those.

Tried standing it on its side, nothing. Had it turned off a while and unplugged. Nothing. Running latest update.

Slowly getting annoyed about it, the HDMI issues will be in the spotlight but I have a suspicion some drive issues are going to start showing up. if I could play some of my games I'd be happy but I can't for example click Flower. I Go to Library and click it and I see the Download button and details page for half a moment then back to menu.

Not seeing anyone outside of official forums having disk drive issues yet.
Oh nooooooo
 

rjinaz

Member
How is that possible? Are you suggesting I uninstall and reinstall?

I don't even know if it is possible. I'm just saying that I'm not having that problem with my PS4 and that game so that's the next step I personally would take if it was my PS4 doing that just to see if the problem goes away.
 

npa189

Member
Played for well over 24 hours no problems.

Ejected my killzone disk so I could try a bluray for the first time, when I hit eject the disk came out but the drive continued to whir for 10 seconds.

Now it won't accept any disks at all, it won't suck them in.

I see pages of people on the official forums with the same issue.

Reinitialized the entire system but no luck. Also has the effect of blanking out my downloaded PSN games, and Store crashes when you try and redownload. Great. So I can't even enjoy those.

Tried standing it on its side, nothing. Had it turned off a while and unplugged. Nothing. Running latest update.

Slowly getting annoyed about it, the HDMI issues will be in the spotlight but I have a suspicion some drive issues are going to start showing up. if I could play some of my games I'd be happy but I can't for example click Flower. I Go to Library and click it and I see the Download button and details page for half a moment then back to menu.

Not seeing anyone outside of official forums having disk drive issues yet.

my drive works, it just sounds like hot death when I put anything in or take anything out, I'll try to get a video up.
 

Quote

Member
Slowly getting annoyed about it, the HDMI issues will be in the spotlight but I have a suspicion some drive issues are going to start showing up. if I could play some of my games I'd be happy but I can't for example click Flower. I Go to Library and click it and I see the Download button and details page for half a moment then back to menu.

Not seeing anyone outside of official forums having disk drive issues yet.
The issue you are having with Flower is what I'm having with Sound Shapes. I just bought it and it won't download or anything. Just that quick details screen then back to the dash. Seems like a PSN bug, I'm not worried and will fix it tomorrow.

Your other issue well, optical drives suck. Almost as much has hard drives and printers. Maybe safe mode can help you out with the ODD.
 
I'm considering calling Amazon tomorrow to start the process of returning my system. It just runs so God damn loud sometimes. And what's weird is I can also go for hours and it's whisper quiet. You can still hear it, but it's nothing I would have ever worried about. And other times it's loud, even if there's no disc in the drive. I don't know if it's the fan or the drive, all I know is it's seriously bumming me out.
 

erawsd

Member
Thanks. then i guess i have time to check it.




glad you are following my case and feeling my pain lol. yeah i have to admit i am very worried about this. specially that it will probably cost me like 8o to 100$ to return the thing if its broken. sigh.

Amazon has a special return policy during the holidays so you actually have until January 31st to return it.
 
I'm considering calling Amazon tomorrow to start the process of returning my system. It just runs so God damn loud sometimes. And what's weird is I can also go for hours and it's whisper quiet. You can still hear it, but it's nothing I would have ever worried about. And other times it's loud, even if there's no disc in the drive. I don't know if it's the fan or the drive, all I know is it's seriously bumming me out.

Louder than 360?
 

Astarte

Member
I can actually see angry Foxconn "volunteers" sabotaging a product that they actively hate making. But man, I hope my PS4 doesn't get any errors...
 
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