I am devastated as I am writing this and still can´t believe it, feels like a nightmare.
Got my KS 9000 here in Germany for 2000€ with a Samsung S7 Edge mobile phone for free and had half a day of greatness, 4k was really a sight to behold and I here I thought my Sony W905 had a great picture. But this was just awesome.
During calibration my dog went past the TV, touched it slightly and I turned the TV off, let it cool down a bit and cleaned it with a dry microfiber cleaning cloth.
That´s when I looked from the side and saw a strange "coral like pattern" when the TV was switched off. It wasn´t clouding, it looked like it was "under" the coating of the Samsung, like some kind of liquid. It became clearly visible with a flashlight and it didn´t look "normal", it was almost across the whole screen.
I couldn´t clean it with the microfiber cloth, tried it dry and with a tiny bit of water. It was also visible when the TV was turned on. But I didn´t notice it from the couch. But it decreased the picture quality.
I called the store where I bought the TV a day ago and they told me that I don´t have to worry and I should use a LCD cleaning liquid, which was "the best" according to the salesman (Oehlbach LCD cleaning fluid) and also free of alcohol or any harming substances.
So I used it carefuly and after just the first wipes it got a LOT worse. I immediately stopped, called the store again and they told me to take the TV back to the store.
I expected them to see the problem and I could go home with a new KS9000 since this one definately was faulty to my understanding.
But those fuckers told me it was my fault and they have to call Samsung and see what they say about it, which will take 2 weeks and that I had no chance of a replacement from them. They really didn´t want to help me AT ALL. And this is one of the biggest electronic chains in Germany (called "expert") and I bought stuff worth of thousands of Euros there.
I really was in shock and tried to talk to them in a normal way. But they were so incredibly stubborn, the store manager then told me "we don´t replace TV sets, it´s all up to Samsung and this doesn´t look good for you" and adviced me to take the TV back home. I got really angry, it was like talking and shouting to a wall. I didnt´want to take the TV back home and left it there so the Samsung technician comes to them and decides what to to within 14 days. :/
Really feel cheated and still can´t believe it...
What can I do gaf? I am at a total loss here.