Hector: Hello, My name is Hector how may I assist you today?
Me: Hello, my child made a purchase without my knowledge and I'd like to refund it
Hector: I understand that there was an unauthorized purchase made by your child in your PSN account, JeTmAn81; don't worry, I'll do my best to assist you with this refund request.
Me: There's another issue as well
Me: This actually happened before. My child signed up for a year of playstation plus without my knowledge at a cost of $49.99. at that time i was told i would receive a refund back to my credit card. i also took my credit card/billing info off my account so my daughter couldnt accidentally buy something again
Me: so thats why i was confused as to how she bought something again. turns out that $50 was still in my wallet and was not refunded to me credit card, so it ended up using those wallet funds
Hector: I see, I can see that the refund was completed back on
May 3, 2016. After that purchase there is a new purchase for Triple 9 content for $4.99, is that the purchase that was made without your knowledge JeTmAn81?
Me: That's right
Hector: In this case we can submit a refund for this transaction, according to the User Agreement all sales are final. However, I will submit your refund request for review. Please keep in mind that if refund is approved it will be done as onetime gesture of goodwill and funds will be returned to your wallet.
Hector: Please allow 3-5 business days for your refund request to be processed. You will be notified via email once it is complete. Is the Sign in ID on your PSN account a valid email address?
Me: Yes it is
Me: I was told my funds would be refunded to my credit card originally, not my playstation wallet. will that happen?
Hector: Yes, the funds will be refunded back to the PSN wallet.
Me: i dont want them on the wallet. i want a refund to my credit card. i don't want $50 locked up on the playstation store that i probably won't spend!
Hector: I can see that the previous refund request for PS Plus was returned back to the PSN wallet, not the credit card JeTmAn81.
Me: i don't have anything i want to spend that money on, and i cant transfer it. it's basically not a real refund if it doesn't go back to my credit card. i'm very disappointed in sony's handling of this
Hector: I'm sorry for this situation JeTmAn81, I was trying to see if it's possible to refund the PS Plus transaction back to the credit card but it seems that it will not be possible since the transaction is not recent, however, we can submit the funds to go back to the credit card for the Triple 9 purchase, from our end will take the same time frame, 3 to 5 business days, it can take from 1 - 2 billing cycles to reflect the funds back in your bank account.
Me: but i was told that it would be refunded to my credit card when i originally reported this issue. it's not my fault that the transaction is no longer recent. one of your representatives lied to me when he said it would go back on the credit card!
Hector: I see your point if it was possible we'll be glad to return this to the credit card but we are not able to do it at this point JeTmAn81, I'm really sorry for this.
Hector: Would you still like the refund for the Triple 9 purchase?
Me: That's not an acceptable answer. This is pretty ridiculous. There's no reason to act like it's so difficult to do a simple refund. This is very anti-consumer. Yes I still want a refund for Triple 9.
Hector: Ok. Your refund request has been sent under case #xxx, this is for you to have it as a reference.
Hector: Beside this, is there anything else I can assist you with?
Me: I have not been assisted with the real issue but I guess there's nothing more that you will do so that's all.
Hector: Our sincere apologies since the resolution is not the one you wanted, also, we recommend to enable the password on check out feature, that way the psn password before confirming a purchase.
Hector: If nothing else, thank you for contacting PlayStation Chat Support! Take care and have a nice day. Good bye!