MaverickHunterX
Member
Hello guys and gals!
If you have been following the last few PS store update threads on NeoGAF, I'm sure you've seen my posts asking about a wrong price listed on Sega's official blog versus the one listed on PSN itself. After 3 weeks, I was contacted by Sega Customer Service, who pledged to help out. A few hours ago, (now that the sale is over), I received an answer that just made me:
Request #36601
PSN store item not on sale as listed (Sega Genesis/Mega Drive Collection PSP)
Ddp72984
December 22, 2012 12:44
Hello, and happy holidays!
A few fellow gamers and I noticed that on the SEGA blog site (and other new sites), your company has the digital version of Sega Genesis/Mega Drive Collection on sale on the North American PSN Store for $5 or $3.50 if you are a Playstation Plus member. As of this writing, the game is listed on the store for $9.99. I understand it is the holidays, but it would be awesome if the experts at SEGA can fix this so we can purchase the title at the correct price.
Thanks for your time.
Comments
Segavision
Sega of America
Hello,
Have you spoken to Sony about this issue of the Sega Mega Drive Collection for the PSP not showing up within the PSN store? This price should be good till Jan. 8th when the sale is over. Get back to me before then and let me know what they say to you and I will try and see what may be going. However, this should be the price as this was listed on our Blog site (http://blogs.sega.com/2012/12/19/sega-holiday-sale/).
Regards,
Sega Support
January 04, 2013 15:44
Ddp72984
Hello again.
Actually, yes. I (as well as many other Sega fans) have tried to
contact SCEA. I personally have been asking the official Playstation
Blog for the last 2 weeks. It has gotten to the point that they have
been even erasing my posts, thinking that they are spams.
If you check your comments page on the Sega blog, it turns out that I'm
not the only one having this problem..
http://blogs.sega.com/2012/12/19/sega-holiday-sale/#comments
To be honest, we didn't know if this was a mistake or error (since the
site lists it as "Mega Drive Collection" versus "Genesis Collection"
considering its an US store sale), but I'm glad to hear that it's the
right title.
As of this writing, PSN still lists the Genesis Collection at 9.99. I
appreciate any effort to get this title to the correct price. I still
really wish to purchase it.
Thanks again for your time
January 05, 2013 13:45
Segavision
Sega of America
So what I found out was that there apparently was a clerical error in the naming of the collection and it was supposed to be the Genesis Collection as opposed to the Mega Drive Collection. Were very sorry that you had to experience this issue and utter inconvenience. We hope that this does not happen in our future sales.
Thanks for bringing this to our attention and also thanks for letting us know about this situation with the name issue.
Regards,
Sega Support
January 08, 2013 18:16
Ddp72984
This doesn't answer my question. Despite listing the title under the wrong name, (Mega Drive/Genesis Collection, etc), the problem that myself (and other blog users had) is that the game was under the wrong PRICE! Your blog quoted the game as $5 for normal users, and $3.50 for Plus users. For all 3 weeks of the sale, the game was stuck at the price point of $10, regardless of the numerous messages left by myself and other users on both Sega Blog and PS Blog only to be ignored for 3 weeks. My question, is that what is Sega and/or Sony going to do to make up for this? Are we fans going to be allowed to buy the game at the promised price? Thanks for your time.
January 08, 2013 21:13 (above was my last response, after this, the agent tried closing the ticket, saying the problem was fixed)
So, instead of apologizing for the wrong price, or even making an effort to fix it, they say sorry for using the European name of the game in their ad.
The fuck?
TL;DR: Sega had offered Genesis Collection PSP discounted. For a 3 week sale, never marked it down. Blamed SCEA. Sony ignores it. Sega apologizes for calling it the wrong title. Closes ticket, saying issue closed. DUH!
If you have been following the last few PS store update threads on NeoGAF, I'm sure you've seen my posts asking about a wrong price listed on Sega's official blog versus the one listed on PSN itself. After 3 weeks, I was contacted by Sega Customer Service, who pledged to help out. A few hours ago, (now that the sale is over), I received an answer that just made me:
Request #36601
PSN store item not on sale as listed (Sega Genesis/Mega Drive Collection PSP)
Ddp72984
December 22, 2012 12:44
Hello, and happy holidays!
A few fellow gamers and I noticed that on the SEGA blog site (and other new sites), your company has the digital version of Sega Genesis/Mega Drive Collection on sale on the North American PSN Store for $5 or $3.50 if you are a Playstation Plus member. As of this writing, the game is listed on the store for $9.99. I understand it is the holidays, but it would be awesome if the experts at SEGA can fix this so we can purchase the title at the correct price.
Thanks for your time.
Comments
Segavision
Sega of America
Hello,
Have you spoken to Sony about this issue of the Sega Mega Drive Collection for the PSP not showing up within the PSN store? This price should be good till Jan. 8th when the sale is over. Get back to me before then and let me know what they say to you and I will try and see what may be going. However, this should be the price as this was listed on our Blog site (http://blogs.sega.com/2012/12/19/sega-holiday-sale/).
Regards,
Sega Support
January 04, 2013 15:44
Ddp72984
Hello again.
Actually, yes. I (as well as many other Sega fans) have tried to
contact SCEA. I personally have been asking the official Playstation
Blog for the last 2 weeks. It has gotten to the point that they have
been even erasing my posts, thinking that they are spams.
If you check your comments page on the Sega blog, it turns out that I'm
not the only one having this problem..
http://blogs.sega.com/2012/12/19/sega-holiday-sale/#comments
To be honest, we didn't know if this was a mistake or error (since the
site lists it as "Mega Drive Collection" versus "Genesis Collection"
considering its an US store sale), but I'm glad to hear that it's the
right title.
As of this writing, PSN still lists the Genesis Collection at 9.99. I
appreciate any effort to get this title to the correct price. I still
really wish to purchase it.
Thanks again for your time
January 05, 2013 13:45
Segavision
Sega of America
So what I found out was that there apparently was a clerical error in the naming of the collection and it was supposed to be the Genesis Collection as opposed to the Mega Drive Collection. Were very sorry that you had to experience this issue and utter inconvenience. We hope that this does not happen in our future sales.
Thanks for bringing this to our attention and also thanks for letting us know about this situation with the name issue.
Regards,
Sega Support
January 08, 2013 18:16
Ddp72984
This doesn't answer my question. Despite listing the title under the wrong name, (Mega Drive/Genesis Collection, etc), the problem that myself (and other blog users had) is that the game was under the wrong PRICE! Your blog quoted the game as $5 for normal users, and $3.50 for Plus users. For all 3 weeks of the sale, the game was stuck at the price point of $10, regardless of the numerous messages left by myself and other users on both Sega Blog and PS Blog only to be ignored for 3 weeks. My question, is that what is Sega and/or Sony going to do to make up for this? Are we fans going to be allowed to buy the game at the promised price? Thanks for your time.
January 08, 2013 21:13 (above was my last response, after this, the agent tried closing the ticket, saying the problem was fixed)
So, instead of apologizing for the wrong price, or even making an effort to fix it, they say sorry for using the European name of the game in their ad.
The fuck?
TL;DR: Sega had offered Genesis Collection PSP discounted. For a 3 week sale, never marked it down. Blamed SCEA. Sony ignores it. Sega apologizes for calling it the wrong title. Closes ticket, saying issue closed. DUH!