Some information for anybody who may have this pre-ordered on the PlayStation Store as
some people
may have problems with the pre-order due to a known issue.
I pre-ordered the "standard" edition a week or so ago in the UK and it went into the Purchased section of my Library as expected.
On Friday last week however I was surprised to see that my pre-order was no longer listed there or in the web store, it was also no longer showing in my Purchase History online. It was almost as if it had been cancelled but no refund had been issued.
I did also pre-order Torment: Tides of Numenera pre-ordered at about the same time and that is still exactly as it should be.
I was slightly concerned so I contacted @AskPS_UK on Twitter and after a couple of messages I was invited to a Live Chat via a link the sent me. I spoke to somebody who was perfect with me and confirmed that it was still showing on their system that it was pre-ordered and that it may well be fine by launch but she dirndl want to chance. She asked for screenshots of the Store page where it was asking me to pay again, Purchase History, etc and stated that it was really strange as she'd never seen anything like it before but she would escalate it for me.
Today I received this email from the last that I'd spoken to, as follows.
PlayStation Support said:
Hi **********,
Thanks you for your recent contact with PlayStation support.
Regarding the issue with your pre-order of Horizon Zero Dawn, the relevant team is aware of certain issues with this pre-order and is currently working on a fix. This will be done automatically within the next few days.
I hope this helps, but if you have any other questions please contact PlayStation Support using the contact details below or by replying to this e-mail.
Thank you,
**********
Player Support Specialist
PlayStation Support
Sooooo, I'm hoping that's the end of the issues I've had with it. Slightly concerning at first but they have three weeks to fix it as it's not out until 1st March here.
You may want to check you're own pre-order and if they don't sort it out in "the next few" days then I'd recommend doing what I did. You may want to contact them before then if you are having the same issue.
I'll quote myself and update this when anything changes in relation to the pre-order. I thought it was worth mentioning as there may be other people with the same problem.