Not in my case.Yeah, just take any currently or recently sold Apple product into an Apple store regardless of where or when you bought it and they'll usually just swap it out for a new one or offer you a sweet deal to get a newer replacement.
About the cracked screen? No, I simply stated on my repair request form that I damaged it by playing a game as intended, and they said that was still considered unintended damage or whatever.Did you argue with them?!
If you had any dignity at all you wouldn't buy anything else from Nintendo first hand. (New)
Edit: Ouch, that came out kind of callus. Didn't mean to sound so salty. I'm just reminded of the guy who got his XBL account and console banned for no good reason then bought another.
Honestly, I'd say unless you're really hurting to play those games from Nintendo, fuck 'em. Why give a company money that treats you in that fashion?
Won't their excuse just be the "physical damage" line I've heard so many times already? They simply believe I damaged my console, in which case I would understand the charge, but it is untrue. They are unable to provide any proof. So the above still stands?Dear OP.
If your DS is under a year old, you have a immediate 1 year manufacturers warranty that is governed by law under the British Sales Of Goods Act.
Do a google search and inform Nintendo of their obligation to repair the unit free of charge and without delay.
If they refuse to obide by the law that they agree to by selling goods in the UK, then inform them you will be taking them to a small claims court and claim the total cost of the console, and resources (post costs, phone calls etc) you have spent trying to get this resolved.
That should do it.
Won't their excuse just be the "physical damage" line I've heard so many times already? They simply believe I damaged my console, in which case I would understand the charge, but it is untrue. They are unable to provide any proof. So the above still stands?
I've been trying to state as much, but I like the way you've put it, so I might well rip that off!I would play a different angle. I'd inform them, that while the slider malfunctioned due to physical use - the device was used as intended, within the parameters to normal use. Inform them, that the slider is exactly that - a switch which MUST be used by tactile feedback. There is no digital option to automate the 3D feature, therefore buttons and dongles do break, within normal specifications - not by accidentally damaging the system.
Using a device as intended, with normal use should not void/be outside the device warranty, which warranted out of pocket expense. You are perfectly within the warranty time limitation too.
I'd argue that a faulty button, let alone the slider defecting was by no fault your own, and that the product should be designed to take normal stress on button usage.
This is no different than a screen going sour, a hinge snapping, screen damaging over time - can the service representative truly answer that the device was utilized with undue damaging stress? That there is no other product (which they've bought), that craps out and that representative would need to use the warranty?
Dear OP.
If your DS is under a year old, you have a immediate 1 year manufacturers warranty that is governed by law under the British Sales Of Goods Act.
Do a google search and inform Nintendo of their obligation to repair the unit free of charge and without delay.
If they refuse to obide by the law that they agree to by selling goods in the UK, then inform them you will be taking them to a small claims court and claim the total cost of the console, and resources (post costs, phone calls etc) you have spent trying to get this resolved.
That should do it.
Honestly, I'd say unless you're really hurting to play those games from Nintendo, fuck 'em. Why give a company money that treats you in that fashion?
Physical damage is not physical damage if there was no physical damage.Yes, unconfirmed reports of one person being called "a pirate" = entire company is evil. Are you serious with that ish?
Anyway, physical damage is physical damage. With that said if this was NOA, you would more than likely be helped out (one time). Nintendo UK is a whole different animal. I have no clue about their policies. Sorry man.
Yes, unconfirmed reports of one person being called "a pirate" = entire company is evil. Are you serious with that ish?
Anyway, physical damage is physical damage. With that said if this was NOA, you would more than likely be helped out (one time). Nintendo UK is a whole different animal. I have no clue about their policies. Sorry man.
The repair has already been done. Taking it back to the retailer won't help me at this point.Should have sent it back to the shop you bought it from for a refund, it's not up to a satisfactory standard (i.e. it broke after a few months) and you're legally obliged a refund under the Sale of Goods Act, especially if it's less than a year old.
[Edit] Re-reading, it's an XL, so you're well within your statutory rights. If Nintendo won't play ball, then the shop you bought the 3DSXL certainly will.
Those sources might come in handy...Yeah, I get those scratches that Chopper mentioned on my XL top screen. It's definitely from the bezel of the lower screen and not wiping scratches. I'm just too lazy to send it in and I'm pretty sure I'd be selling my XL down the line as a part of some future upgrade scheme.
http://gimmegimmegames.com/2012/08/3ds-xl-may-have-screen-scratching-issue/
The repair has already been done. Taking it back to the retailer won't help me at this point.
Where might I find the equivalent, and relevant Ts&Cs?I don't know how it is in the UK, but in Germany Nintendo has to provide proof that you damaged the handheld (in the first six months after the purchase). If they can't, they have to repair it free of charge.
The term "agreed" is a loose one here. I really wasn't given much of a choice by the rep I initially spoke to. My intention was always to quibble with management.Then I'm inclined to say tough tomatoes. If you've agreed to a price and the repair has been done, then I don't think there's anything you can do to get your money back.
As far as I know this "German" law is also EU law. So they have to proof that you caused the damage.Where might I find the equivalent, and relevant Ts&Cs?
That's what I assumed. How can I prove this?As far as I know this "German" law is also EU law. So they have to proof that you caused the damage.
I'm at work, and so glad my boss isn't around.I'm sitting in a crowded train right now and I can't stop laughing. People are looking at me.
That sucks OP - they've screwed me over recently too... so I feel your pain.
In my case my Wii had a weird corruption message and they accused me of pirating software and modding my system - neither of which is true. It became a heated conversation once they lady called me a pirate.
I hope you get your issue sorted out...
I searched my ass off and found something:That's what I assumed. How can I prove this?
http://eur-lex.europa.eu/smartapi/c...numdoc&lg=en&numdoc=31999L0044&model=guichett3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
When I sent my 3DS in for repair (Australia) after cracking the screen with my thumb playing Mario Tennis Online (in other words, using the screen as intended...)
I have no advice, but I want to know what the Chopper Purse is.
And people... Hate apple. If that was an apple product, you would have had it all resolved (possibly new item too) by now
As awesome and as tempting as that might be, I think it might be a case of cutting my nose to spite my face. I am an Ambassador after all!Make a video of yourself throwing it into the Thames, and then buying a Vita. Put it on Youtube. 3 billion hits later maybe Nintendo will take you seriously. At this point I can't comprehend how they're not valuing every single last customer they still have. They should be bending over backwards to make you happy. Especially given how far Nintendo has fallen in that region of the world.
As awesome and as tempting as that might be, I think it might be a case of cutting my nose to spite my face. I am an Ambassador after all!
I searched my ass off and found something:
Article 5 of the EU Directive 1999/44/EC
http://eur-lex.europa.eu/smartapi/c...numdoc&lg=en&numdoc=31999L0044&model=guichett
There could be a problem because this only applies to the seller of the good and not the producer.
(3) For the purposes of subsection (1)(b) above, goods which do not conform to the contract for the transfer of goods at any time within the period of six months starting with the date on which the goods were delivered to the transferee must be taken not to have so conformed at that date.
(4) Subsection (3) above does not apply if
(a)it is established that the goods did so conform at that date;
(b)its application is incompatible with the nature of the goods or the nature of the lack of conformity.
I don't really understand what I'm reading. Will this help me?In the UK, this is implemented in the Sale and Supply of Goods to Consumers Regulations 2002 which inserted a new section 11M into the Supply of Goods and Services Act 1982. The relevant subsections of section 11M are:
Note that the words "must be taken" are stronger than in the EU directive.
And for people telling you to talk to a supervisor, it was the supervisor on my call to Nintendo support that denied the request to allow my daughter to redownload all her ambassador games and purchases. The customer rep wanted to allow it.
Wait, 3ds XL scratches the top screen? Yikes, better buy a protector pad over here.
Sorry. Posted late at night and forgot to translate in to human.I don't really understand what I'm reading. Will this help me?
Yeah, just take any currently or recently sold Apple product into an Apple store regardless of where or when you bought it and they'll usually just swap it out for a new one or offer you a sweet deal to get a newer replacement.