Any support would be great. Instead they are just fighting me every step of the way.
And quoting for new page:
Me said:
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Nintendo Customer Services have let me down
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And quoting for new page:
I apologise for the shameless bump, but I felt compelled to read through this thread earlier today and realised I left those who have contributed and subscribed in the lurch. I know it was a long time ago, but it does still play on my mind sometimes, so allow me to rant a little bit and provide some closure.
Ultimately... I gave up. The whole ordeal was exhausting.
My last posts in this thread were optimistic, as I had found a direct contact number for the Nintendo UK offices where the directors I was in correspondance with are based. If I could just talk with one of them, and make them directly address my issues without the opportunity for them to fob me off with shitty excuses or flat-out ignorance. I was confident this would work, and I even downloaded an app that would allow me to record our conversation, for prosperity's sake. I was very excited.
Four times I called. And each time I was put on hold, and then informed that Shelly Pearce was in a meeting. Four times. Perhaps I was being absurd. Would a director at Nintendo UK be willing to speak to a lowly member of the public like me? Well, perhaps not. But I was certainly going to try, and after our correspondance there was no way she didn't at least know who the guy on the end of the phone was. But after four attempts it was clear I was being fucked off. So my emails and letters continued to be ignored by the general manager and director of public relations at Nintendo UK.
Long story short, these guys absolutely refused to accept that I had a faulty unit despite every reasonable point I raised and no matter how many times I quoted EU legislation and their own company mantras at them. I was just an irritating fly buzzing around their heads, not a loyal customer who deserved the benefit of the doubt. And no, I'm not interested in your "deluxe" goody bag. That's not what I wanted.
I wasn't making it up when I told them that this issue would cost them more than the monetary value in question. I am no longer the Nintendo customer I once was, though admittedly Nintendo are a hard drug to quit. Since this incident, the only Nintendo game I have really played is Animal Crossing New Leaf, which I am very pleased to say I received for free. Admittedly, my missus boughht me a Wii U, but I've barely played it, honest! And I'll pobably get Smash Brothers. But my point stands! These guys ruined Nintendo for me. My gaming priorites lie elsewhere, for the first time in my life.
Nintendo UK are a waste of office space. I'm genuinely not sure what they do. They outsource all their customer services, do an appalling job of promoting their products here, and are home to some of the most laughable "PR" in the business. Though I suppose the work experience kid who copies and pastes all of Nintendo of Europe's tweets is doing okay.
I like to think I've been nicely composed throughout this ordeal, reasoning well, not "raising my voice", or being rude in any way. Well, I would like to close this off by saying: Nintendo UK, thanks for nothing and fuck you.
Ultimately... I gave up. The whole ordeal was exhausting.
My last posts in this thread were optimistic, as I had found a direct contact number for the Nintendo UK offices where the directors I was in correspondance with are based. If I could just talk with one of them, and make them directly address my issues without the opportunity for them to fob me off with shitty excuses or flat-out ignorance. I was confident this would work, and I even downloaded an app that would allow me to record our conversation, for prosperity's sake. I was very excited.
Four times I called. And each time I was put on hold, and then informed that Shelly Pearce was in a meeting. Four times. Perhaps I was being absurd. Would a director at Nintendo UK be willing to speak to a lowly member of the public like me? Well, perhaps not. But I was certainly going to try, and after our correspondance there was no way she didn't at least know who the guy on the end of the phone was. But after four attempts it was clear I was being fucked off. So my emails and letters continued to be ignored by the general manager and director of public relations at Nintendo UK.
Long story short, these guys absolutely refused to accept that I had a faulty unit despite every reasonable point I raised and no matter how many times I quoted EU legislation and their own company mantras at them. I was just an irritating fly buzzing around their heads, not a loyal customer who deserved the benefit of the doubt. And no, I'm not interested in your "deluxe" goody bag. That's not what I wanted.
I wasn't making it up when I told them that this issue would cost them more than the monetary value in question. I am no longer the Nintendo customer I once was, though admittedly Nintendo are a hard drug to quit. Since this incident, the only Nintendo game I have really played is Animal Crossing New Leaf, which I am very pleased to say I received for free. Admittedly, my missus boughht me a Wii U, but I've barely played it, honest! And I'll pobably get Smash Brothers. But my point stands! These guys ruined Nintendo for me. My gaming priorites lie elsewhere, for the first time in my life.
Nintendo UK are a waste of office space. I'm genuinely not sure what they do. They outsource all their customer services, do an appalling job of promoting their products here, and are home to some of the most laughable "PR" in the business. Though I suppose the work experience kid who copies and pastes all of Nintendo of Europe's tweets is doing okay.
I like to think I've been nicely composed throughout this ordeal, reasoning well, not "raising my voice", or being rude in any way. Well, I would like to close this off by saying: Nintendo UK, thanks for nothing and fuck you.
HF2014
Member
I think you are one of these rare case where you received not the proper customer service. If Nintendo CS is at 99.9%, you are probably that 0.1%.Not blaming you, maybe just bad bad luck. I never got problem with nintendo cs. I bought a used Wii U long time ago, told them i dont have a sensor, there was a problem with my order to buy it ( my credit card was frozen for some reason ), and they gently sent me a wii sensor for free. Im a good customer to them it seem.
Hope you can get that fixed, or maybe try to find a way to make them understand you a bit better i dont know.
Hope you can get that fixed, or maybe try to find a way to make them understand you a bit better i dont know.
I had appalling service from Nintendo UK too. By far the worst customer service I have ever experienced.
The Red Wizard
Member
Have you tried going back to the retailer? You say that you're in the UK so the Sale of Goods Act should help you as it provides that goods should be of satisfactory quality. I'd say that it's pretty unsatisfactory to have your slider snap off after only a few months.
Thanks guys. But it was quite a long time ago, and it's too late to do anything about it now. The thought of spending any more time trying to deal with this is a little soul-destroying. Nintendo UK taught me a sad but valuable lesson. But at least it's saved me a boat-load of cash!
Have you sent them the link to this thread? That may help.
Yup. I tweeted it countless times to every branch of Nintendo I could find, sent it to various news outlets etc. No effect. And the fact that it has had 35,000-odd views doesn't seem to make any difference to them. No shits were given.
Thanks for giving the conclusion, even if it sucks
I am really surprised Nintendo didn't make it right, in an age where social media can absolutely destroy companies that don't take care of customers. Just sad.Starwolf_UK
Member
One thought about this. When a car is damaged by a third you can claim for repairs off insurance with no premium. Could the same be true for electronics? Like say I had put a repair in during warranty and unjustly billed, would you be able to put a claim in without it affecting the premiums (like what happens when someone drives into you). I'm not advocating buying those useless PC world extended warranties or anything like that but if a home insurance covered damaged in the home kind of thing...
While some say bad social media may destroy companies but given nobody wanted to report on this story it couldn't really get much momentum beyond a GAF thread. I guess it is lol games journalism
Looking back at this thread does remind us how times have changed if only a little:
While some say bad social media may destroy companies but given nobody wanted to report on this story it couldn't really get much momentum beyond a GAF thread. I guess it is lol games journalism
Looking back at this thread does remind us how times have changed if only a little:
Who would think 6 months later unlimited transfers were to become a thing. But at the time doing transfer to old, exchange new for new2 transfer old to new2 would use up 40% of the transfer limit...
I remember one time seeing a tweet along the lines of "I might as well put this here *image of Nintendo world store mug*". It was deleted shortly after. This makes me worry what happened to them.
Duane Cunningham
Member
Eh, maybe there's been some turn over in the last two years since this thread started, and now someone is there who will see this and actually give a shit?
LOL! Oh shit. What do you suppose the UK equivalent of Nintendo ninjas might be? Hoodies? I guess the Nintendo hoodies got them. :/
It's a nice thought, but it's too late now.