- List Sonic Mania on PC to be released at the same time as the other versions.
- Delay the game on PC two weeks.
- Give Sonic 1 as a "gesture of good will" to people who pre-ordered.
- Release the game with unannounced DRM two weeks later.
- Refunds can't be issued via the standard Steam methods, since the date of purchase was marked by the gift of Sonic 1.
I may not see eye to eye with him in many cases, but I have to agree with Jim Sterling here. This totally looks orchestrated by SEGA from the start to thwart the inevitable refunds that would come from the backlash from Denuvo being used.
Either that, or they have zero knowledge of how to carry a business on PC. I don't know which option is better.
Add to that the following:
- Act as though failing to disclose Denuvo until game's release was a mistake while using "mistakes were made" type language to skirt blame
- Purport to have fixed the error while keeping Denuvo around, which is the reason the majority of consumers are complaining
For fuck's sake,
their community manager and the developers of the game are coming out against this. This is absolutely deplorable, and there's very little doubt in my mind that they attempted to sneak Denuvo in knowing that it's a universally reviled piece of software and are now attempting to play innocent. Fuck that, 100% fuck that.
They encouraged pre-orders by discounting the price and offering a free game, and then they pull this cosmic dick move. If I can't get a refund for my purchase, I will absolutely be pirating the game in order to play it -- with zero shame and self-righteous indignation. I paid money for a very specific product, and for them to tack on this fetid excuse for an anti-piracy solution and coerce me into buying into it without my consent -- not to mention prevent me from getting my money back -- is unconscionable.
I don't doubt that I'd probably be able to install and play with no apparent issue, but these companies need to be held accountable for their shitty practices, and we must send the message that we as the consumers hold the power, not the other way around. You can talk about, "Oh, they'll just say it was a flop and not make another one (because I am literally too afraid to question our corporate overlords)," or, "Oh, they'll get your money anyway if you buy it elsewhere (because I don't believe in our ability to affect change)," or, "Oh, they need DRM because piracy is a bad thing and it was either that or their game gets pirated (because I have no self-respect as a consumer)," or, "Oh, stop complaining because it's stupid to care about this (even though I care about this enough that you caring about this upsets me so deeply)," but we need to continue to raise hell and show SEGA that we won't accept their bullshit. If you redeemed or used your Sonic 1 copy, push for a refund anyway. If you ordered it through Bundle Stars or some other key reseller, push for a refund anyway. Continue to blast them on Facebook, on Twitter, on Steam, on their support page. A user posted a link earlier in the thread where you can submit your complaints (and it's even endorsed by their community manager!):
SEGA needs to feel the heat, and we need to give it to them.
(EDIT: As a disclaimer, I'm not condoning piracy without purchase. Merely pirating the game doesn't send a message at all.)