Back in late August I was playing Rocket League with a friend. My PlayStation notified me that my Plus service was about to expire in 5 min and I would no longer be able to play the current game.
I immediately went into the store, reupped for a year, and was able to continue playing.
A month later I get my credit card statement. I was double billed. Called support, they explained an automatic charge went through even though I had paid for Plus manually. They refused to credit the charge because it had been longer than 15 days. "But credit card statements can arrive a month af...". "Silence!"
So, I escalate to a supe, get the same story, and just tell them I'll dispute through my credit card. We say our good byes.
I sign into my PlayStation today to find my account banned. Call support. "Oh, yeah, we ban for negative balances if your credit card charges back." "Wait, is that in your terms of service?" "Nope, lol!"
To resolve this, I have to go and purchase PlayStation gift cards. Call customer support back. Scratch off the foil, and read the numbers over the phone. They won't take any other form of payment. Until I do that, my system will remain locked.
It just all seems so.... sketchy.
Anyone in a similar situation find a better resolution?
I immediately went into the store, reupped for a year, and was able to continue playing.
A month later I get my credit card statement. I was double billed. Called support, they explained an automatic charge went through even though I had paid for Plus manually. They refused to credit the charge because it had been longer than 15 days. "But credit card statements can arrive a month af...". "Silence!"
So, I escalate to a supe, get the same story, and just tell them I'll dispute through my credit card. We say our good byes.
I sign into my PlayStation today to find my account banned. Call support. "Oh, yeah, we ban for negative balances if your credit card charges back." "Wait, is that in your terms of service?" "Nope, lol!"
To resolve this, I have to go and purchase PlayStation gift cards. Call customer support back. Scratch off the foil, and read the numbers over the phone. They won't take any other form of payment. Until I do that, my system will remain locked.
It just all seems so.... sketchy.
Anyone in a similar situation find a better resolution?