Shit you're right. I posted without thinking how it'd read. I'm sorry OP.
I do know customer service man; but I've rarely seen examples of unsolicited offers of compensation. That's why I asked if it was an American thing, I don't know if this is a cultural thing or a gap in my knowledge.
Fair enough, I've made similar mistakes far too often myself. No harm done.
It's less about it being common, and more about creating that strong impression. Even the most forgiving of customers will not be happy that their clothing was ruined if things were spilled on it. They may understand, sure, but they will not be happy about it. As somebody who is providing service, you can let them go with the neutral at best impression, or you can make steps to leave them with a positive one. All I'm saying is that steps could have been taken to leave this customer with a more positive impression of the restaurant, and they chose not do so.
Whether Two Words deserved a free meal is a debatable subject. Whether or not he was given subpar customer service based on his experiences I do not feel is as up in the air. If you fuck up THAT BAD and want to provide good customer service, you are giving more than words to the person wearing the soup.
You should post this in every thread in gaming to show how witty you are to make such a smart comment.