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Waitress poured hot soup on me, restaurant did absolutely nothing
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i could go for some oyster cracker right now
Nydius
Member
Yes. YOU screwed up by not saying something. You're the customer and the waitress and manager aren't psychics. The waitress apologized and you didn't say anything further so she likely assumed that was the end of the issue.
You're in the wrong because you didn't say anything and now you're on an internet forum bitching that they didn't immediately rush to compensate you. And you're continually doubling down in this thread defending your passiveness by waving off criticism saying "well YOU weren't there". You make a post asking for advice, you don't get to wave off criticism. Don't want the criticism, don't make the thread. Want to be compensated for a waitress having an accident, speak up.
Blackquill
Member
A lot of passive agressive answers... OP just wanted to know if he did made the better move and the only thing you have to say is that kind of answers, come on.
If I were you OP, I would just ask for a free replacement nicely and that's about it. At least you were not an asshole in this situation.
Why not ? Why being this rude about that kind of thread ? OP was just asking a question and you are being overly dramatic
If I were you OP, I would just ask for a free replacement nicely and that's about it. At least you were not an asshole in this situation.
Why not ? Why being this rude about that kind of thread ? OP was just asking a question and you are being overly dramatic
daninthemix
Member
Have an e-hug, on me.
These truth bombs, goddamn!
theofficefan99
Junior Member
I'm wondering why a lot of these posters think that these people get THEIR meals spilled on them, dont get to eat the full thing or any of it at all, then are expected to pay.
it wasn't OPs soup
theofficefan99
Junior Member
I know. But in response to OP and other stories being shared, some people are assuming that others have gotten their meals spilled on them and had to pay without any replacement
I don't think any of those poster are assuming they wouldn't get their full ordered meal
like, none of them at all
test_account
XP-39C²
Rumblebones
Banned
I take it it was a genuine mistake on part of the waitress, and you didn't get hurt, which is what's most important, but that the restaurant management didn't do anything to make up for it is ridiculous. I'd consider leaving a scathing review and/or demanding they pay for your drycleaning.
At the very least they should have comped your meal. I wouldn't go back for a free meal now, but I'd get something out of it on principle.
At the very least they should have comped your meal. I wouldn't go back for a free meal now, but I'd get something out of it on principle.
LookAtMeGo
Member
Asking to speak to a manger is probably a better way to get free shit but complaining to a manager after somebody apologizes to you is more of a dick move than talking about an experience online after the fact. If anything OP was probably just too nice and didnt want to cause a problem. Stupid ass place should have comped his shit. People who arent willing to stir shit up deserve a comp more than fuckasses who make huge deals about everything anyway.
I want one of those expanding brain memes:
Realising people make mistakes and accepting their apology.
Complain to management in hopes of a free meal.
Say nothing but quietly wish death upon the employee.
Complaining on the internet after the fact but doing nothing of practical use.
Realising people make mistakes and accepting their apology.
Complain to management in hopes of a free meal.
Say nothing but quietly wish death upon the employee.
Complaining on the internet after the fact but doing nothing of practical use.
SanguineShark
Member
The only issue I have with this entire thing, is the waitress/restaurant automatically adding gratuity to the bill after spilling soup on a customer.
What kind of restaurant does that? You don't get to force a tip on a customer after dropping food on them, even if you apologize. You forfeit any hope of getting a tip after that.
What kind of restaurant does that? You don't get to force a tip on a customer after dropping food on them, even if you apologize. You forfeit any hope of getting a tip after that.
Sakura
Member
If she apologised and you were like it's ok/ don't worry about it etc, then yeah it isn't surprising they didn't do anything. Why go out of their way to please a customer that isn't upset?
The girl probably felt like shit even if you didn't make a big deal about it. I know when I make mistakes at work to customers I don't feel too good.
Personally I would've offered something, but if you didn't make a fuss about it or ask or anything I don't think you can expect compensation.
The girl probably felt like shit even if you didn't make a big deal about it. I know when I make mistakes at work to customers I don't feel too good.
Personally I would've offered something, but if you didn't make a fuss about it or ask or anything I don't think you can expect compensation.
I'd expect any place with decent customer service to comp you as a show of good faith to rectify their error. I've had bills proactively comped for much less than getting soup spilled on me.
Unfortunately, in the absence of good customer service, it's on you to request a manager and voice your concerns to him/her.
Unfortunately, in the absence of good customer service, it's on you to request a manager and voice your concerns to him/her.
GiantBeagle
Neo Member
I'm so confused. Is it not common in America to comp a mistake even if a fuss isnt made? I live in the UK and any time anything has ever been even slightly wrong with my order the servers have bent over backwards to make things right and I never complain beyond making them aware of the mistake (and sometimes not even that, the restaurant will notice something went wrong and immediately offer to compensate). Like I've experienced this to the point of embarrassment where I've had to insist it's not a big deal and there's no need for further compensation.
Hell, a few months ago I went to McDonald's drive thru and asked for some of the cheesy bites. Paid and when we got to the window they said the vat needed cleaning and literally offered us anything off the menu we wanted. We got some free cheeseburgers and stuff and they kept offering to the point we were like dude this is too much food, we're cool here.
I just find this odd. Then again I don't believe any of my servers have ever been fired for a mistake before (we frequent a lot of the same places) so maybe there's less tolerance for mistakes on management's part.
Hell, a few months ago I went to McDonald's drive thru and asked for some of the cheesy bites. Paid and when we got to the window they said the vat needed cleaning and literally offered us anything off the menu we wanted. We got some free cheeseburgers and stuff and they kept offering to the point we were like dude this is too much food, we're cool here.
I just find this odd. Then again I don't believe any of my servers have ever been fired for a mistake before (we frequent a lot of the same places) so maybe there's less tolerance for mistakes on management's part.
peanutbutterlatte
Member
Yeah you said nothing. That's the problem. They pegged you as someone who wouldn't kick up a fuss, and you didn't.
Still upset? Give them a bad review on all the major review aggregators.
Still upset? Give them a bad review on all the major review aggregators.
theofficefan99
Junior Member
A poster replied to my comment toward guy who ripped up gift card after having coffee spilled on him, saying "he got his coffee spilled on him then paid"
sometimes people are dicks to try and prove a point, tho
that's not the common sentiment, I assure you
Nintendo's Witch
Member
But, did you clapped?
Blackquill
Member
And where does he says something even remotely close to wishing something to the employee ?
this thread man
That's what I think too. OP at the moment thought that he shouldn't make too much trouble (especially for the waitress, which can be a very exhausting job) and then didn't complain. Simple as that but people are willing to make a 14-pages thread about this
Taking criticism and taking shit is not the same thing. There are valid answers that OP should have taken into account but being a dick to him over a situation where he didn't do anything wrong but asking some questions after (how horrible !) he's maybe taking things too far ?
I needed to fill the 4 slots. It was overly dramatic for the sake of showing how stupid no. 4 (an all to common thing on here) is. Thought that would be obvious, but here we are. It's not like OP took moves 1 or 2 in a way to satisfy them moving forward in life either, otherwise we wouldn't have this thread.
Blackquill
Member
Have you ever been on a situation when at the moment you thought you have made the good decision but after that happened, you changed your mind ? I dunno, that happens to me, that happens to a lot of people and yeah, people have the freedom to make a thread about it, especially when nothing wrong comes of it in the first place (that was not even I complain, he was just wondering jesus)
theofficefan99
Junior Member
Honestly it depends where you work. I'm sure if it were up to the waitress she would comp him and give extra free shit.
In the restaurant I used to work at the environment was extremely cutthroat. We messed up an online order once and literally a few employees had their "day ruined" and a coworker cried because of it and there was an extensive talk with people who worked during that shift. And people were constantly getting fired.
Now where I work whenever I mess up I replace the thing I made and give them something extra no prob. But in that old job, if I messed up and my manager didn't catch wind of my mistake you bet your ass I wouldn't do anything. One refund or one discount would result in you getting questioned (I fucking hated that job sooooo much).
OP didn't change his mind.
He thought he should have been offered his required amount of compensation automatically.
Of course I have. I just don't make threads on the internet that serve no purpose. I either get over it or do something about it - almost always the former. We get one or two of these a week and they follow the same pattern:
OP makes thread about something annoying them.
People, in various ways, say "it's really not a big deal and move on".
OP doubles, triples, quadruples... down (because the thread holds no remedy).
Responses get snarkier.
OP leaves worse off than when they entered.
Westbahnhof
Banned
It might be best not to press this issue further.
You seem frustrated that people seem to put the onus on you.
But unless you actually know that the manager knew about this and did nothing, the restaurant really isn't to blame for a lack of compensation.
Should have spoken up.
Is it a common thing for black people to have soup spilled on them? Or to be attacked for it? This post confused me.
You seem frustrated that people seem to put the onus on you.
But unless you actually know that the manager knew about this and did nothing, the restaurant really isn't to blame for a lack of compensation.
Should have spoken up.
For everyone who may know this:
Is it a common thing for black people to have soup spilled on them? Or to be attacked for it? This post confused me.
CaviarMeths
Member
Best thread since that one where the guy got really offended that a complete stranger wouldn't take his picture.
that was a fun thread
Neogaf weirdness.
I don't think somebody should have to make a fuss after getting soup poured over them, it's pretty clear that something has gone badly wrong with the restaurant experience. Sounds like the waitress just trying to cover her ass, which isn't good customer service.
I don't think somebody should have to make a fuss after getting soup poured over them, it's pretty clear that something has gone badly wrong with the restaurant experience. Sounds like the waitress just trying to cover her ass, which isn't good customer service.
always crazy bacon
Banned
Memories...
ATXAlchemy
Member
I need the links, lol.
Messofanego
Banned
That was a brilliant thread XD
30yearsofhurt
Member
I blame the OP's parents.
Subpar Scrub
Banned
The closest thing you could potentially do is quote them and then attach a well-written, professionally structured, scathing post against those users that's heavily supported by good evidence and logic.
Good luck with that though, lmao.
Not that confusing.
OP was expecting a totally different reaction.
He didn't get it so decided to up the ante and deploy the race card in the hopes of gaining sympathy and/or shame the people mocking him.
What was that thread with the one member wearing a sports team jersey flipping out that the retail worker made a standard joke about his team sucking or something?
OP would've got something if he said something. You said yourself that it wasn't a big deal but now you're harbouring some resentment lol. It's like you've been
Why are you fuckers so awkward lol.
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