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In case you forgot, Sony's refund policy is still unacceptable
- Thread starter SunBroDave
- Start date
backflip10019
Member
No hyperbole here.
shinobi602
Member
Hold up....
funkystudent
Member
Isnt there a legal requirement in some places now which was 99% of the reason Steam added it?
How are the consoles getting off the hook?
How are the consoles getting off the hook?
Vincent Grayson
Member
Yeah, Sony's policy sucks. Is Microsoft's any different?
SlimySnake
Flashless at the Golden Globes
Poor analogy. they arent saying you cant play GAMES again. Just not that particular shoe.
Why would you want to buy the same shoe that was so uncomfortable when you first bought that you had to return it.
Sony customer service is fucking pathetic but the guy got a refund. move on.
VincentMatts
Member
lol ridiculous
Greatest Ever
Member
Found Ryan Lochte
7DollarHagane
Banned
So there's no complaint here and their refunds are industry standard? Oh, ok.
Steam is certainly generous in the refunds policy but I don't expect that from Sony or Microsoft. Pc games can have fundamental incompatibilities or be broken in ways that console games rarely are. And when they are like that afro samurai 2 game, refunds can be given.
ThoughtsOfSpeaking
Banned
So if you refund a game and then buy it physically you still can't play it?
Sounds like bullshit. What if you are playing offline/on someone elses account?
If not, Sony's feet need to be held to the fire over this. That's incredibly anti-consumer.
Edit: I can kinda understand digitally though. PSN is built on sticks and glue. Wouldn't surprise me if rebuying a digital game after a refund threw up all manner of database errors.
Sounds like bullshit. What if you are playing offline/on someone elses account?
If not, Sony's feet need to be held to the fire over this. That's incredibly anti-consumer.
Edit: I can kinda understand digitally though. PSN is built on sticks and glue. Wouldn't surprise me if rebuying a digital game after a refund threw up all manner of database errors.
family_guy
Member
Meh. People from Europe have it much better than other countries in this regard. Be grateful.
Yeah I don't know, I have had games refunded and could buy them again at a later date.
HappehLemons
Member
I've got two refunds from sony no problem. I don't want to defend them but that has been my experience.
kingwingin
Member
Yeah thats not true, i refunded killzone at launch and bought it again years later.
backflip10019
Member
Sounds like it was just a shitty customer service rep.
Jawmuncher
Member
MS at least gives you a courtesy refund. Used it myself recently. With Sony you better pray to any god you can muster hoping to get one. If any of these companies want digital to really take off on consoles, they need a better digital refund policy.
Yep me too. But we're probably the minority.
Okami Haundo
Member
Edit for posterity's sake. This isn't evidence that PSN was designed poorly (even though it is designed poorly), but rather just a case of shitty support reps. I wonder if the rep in this case was poorly trained or just felt like lying. If it was the latter, I would be furious. I've worked customer service for quite some time and it just takes a bit of humility to admit when you don't know something.
At least folks in the EU get the option to request a refund. If you use PSN in the U.S. all purchases are final "except where required by law".
At least folks in the EU get the option to request a refund. If you use PSN in the U.S. all purchases are final "except where required by law".
kingwingin
Member
Im sure the rep meant he can no longer play that copy of no mans sky. Like the person might think since they downloaded it they get to keep playing it forever
7DollarHagane
Banned
With steam its more to do with allowing early access games and indie games from anyone with unity installed. That means potential for really broken or crashing games that people might want a refund for.
Or a poorly trained one.
7DollarHagane
Banned
These reps are often outsourced and reading from a manual or policy site.. probably just a misunderstanding of the policy. Happens all the time on phone service.
Sony's refund policy is very YMMV depending on which representative you get and what your asking to refund.
I didn't have any trouble getting a refund for No Man's Sky last week. I told the chat rep that the game crashed repeatedly and I wanted a refund. It took about 20 minutes and the funds were returned to my PSN Wallet by the end of the conversation.
I didn't have any trouble getting a refund for No Man's Sky last week. I told the chat rep that the game crashed repeatedly and I wanted a refund. It took about 20 minutes and the funds were returned to my PSN Wallet by the end of the conversation.
kraspkibble
Permabanned.
both sony/microsoft need to match steams refund policy.
i want to go all digital. well i am mostly with the odd physical disc here and there but i don't buy anything digitally on PS4 unless i'm 100% sure i know what i'm getting into because i know if i don't like it then tough sony has the money now. with steam, i don't abuse the refund policy, but i don't worry as much about making a purchase. i know if something does go wrong then i can get a refund.
i want to go all digital. well i am mostly with the odd physical disc here and there but i don't buy anything digitally on PS4 unless i'm 100% sure i know what i'm getting into because i know if i don't like it then tough sony has the money now. with steam, i don't abuse the refund policy, but i don't worry as much about making a purchase. i know if something does go wrong then i can get a refund.
Saucycarpdog
Member
What a coincidence. Eurogamer just did an article today about this.
http://www.eurogamer.net/articles/2016-08-19-no-mans-sky-refund-sony
http://www.eurogamer.net/articles/2016-08-19-no-mans-sky-refund-sony
#sorrynotsorry
Member
I think they have a limit of one a year, but it's pretty generous and, at least on 360, the license doesn't even go away so you can still play lol.
Okami Haundo
Member
Edit: I need to learn how to read more. Definitely a case of a shitty rep.
SlipperyFishes
Banned
Yep. I have had problems with renting movies in the past and the fault was partially due to an internet outage and they refunded me the rental no problem
ArtHands
Thinks buying more servers can fix a bad patch
Thats a terrible defense. That player might reconsider purchasing it again if the developers patched the game and making it better afterward.
Yeah, did for one of the Dynasty Warrior games on PS4.
Other people have posted examples too.
*****
So as noted in the same article, the original rep gave incorrect information. You can purchase the same game after a refund.
I was able to get a refund for NMS after playing for an hour or two; called the rep, they explained that this would be a one-time-thing only for customer loyalty purposes (I've never refunded before) and that they would only refund it to my PS wallet.
Worked out for me, but I do wish they had a better policy ala Steam. Even if they just allowed 1 no-questions-asked refund a year instead of over the lifetime of your account I would be okay I think.
Worked out for me, but I do wish they had a better policy ala Steam. Even if they just allowed 1 no-questions-asked refund a year instead of over the lifetime of your account I would be okay I think.
idk about stopping you from playing games ever again but I once asked for my friend because my friends girl's brother spent a ton of money on in game purchases. We were offered a choice to get only part of his money back and the account gets banned or nothing. We ended up getting the money from her Dad so it never got that far but man is that annoying
Okami Haundo
Member
Well thank fuck you called me out on that. I got to a certain point in the article and thought I hit the spam-filled bottom. Edited my original post to reflect my lack of reading skills, this was just a shitty support rep.
PsihoPerihelion
Member
I see that as a positive.
Sad Affleck
Member
I wish all companies followed Valve's example. Steam's refund policy is incredible and it provides peace of mind that you won't get stuck with a bad game or a bad port.
Yeah, it's crazy how easy it is to refund a game. Afaik are there no issues as long as you didn't play it for more than two hours. Plenty of time to figure out if the game runs well
Z_Y
Member
Got a courtesy refund from Sony for No Man's Sky by just telling them the game was falsely advertised. Did it through chat. The rep was super nice. It appears I could still purchase it f I wanted it though.
I've done it a few times from MS but every time it was due to some 360 digital licensing glitch or something. In those cases, I had to use the refunded money to rebuy the broken content though. I've never requested a refund because I just didn't like the game.
It may come down to the mood of the rep you're dealing with and how nice you are to them. I don't know. I wish it was more black and white than "ALL SALES ARE FINAL....but here is your money back just this one time..."
RichiRamjag
Member
I've gotten a refund and purchased a game again due to an error with garden warfare way back. It was a hassle, but it worked.
You can get a refund for a game, and repurchase the same game at any time. I'm thinking the rep incorrectly stated that the content they already purchased would not be accessible to them and was taken to mean that the game itself would be forever locked off, which is incorrect.
I'm luckly. I've been refunded 3 times (1 for Spotify, 2 for games), but yeah, Sony refund history is pretty well know. They really need to step up there, and in this case, also train better they reps.
sechsterangriff
Member
I've always had refunds (to my PSN wallet) issued with no problems at all.
For example, once I bought Guilty Gear Xrd for PS3 by mistake. Another when the game I bought went earlier for sale than scheduled on PSN and would not run properly. I then used the credit to buy the game again.
For example, once I bought Guilty Gear Xrd for PS3 by mistake. Another when the game I bought went earlier for sale than scheduled on PSN and would not run properly. I then used the credit to buy the game again.