You do know that Regal does offer Closed Captioning devices, right? Descriptive Video too? Most chain theaters do.
Oh, is this how I'm supposed to recognize a joke account?
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Deaf New Jersey woman sues Taco Bell over drive-thru orders
- Thread starter Krakn3Dfx
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You do know that Regal does offer Closed Captioning devices, right? Descriptive Video too? Most chain theaters do.
Oh, is this how I'm supposed to recognize a joke account?
Not before like Sony introduced them. Before you had these big bulky "Tables" sort of things to project captions onto (if the theater invested in them) and I didn't go to theaters from like 2000 (after Hero and the Lord of the Rings trilogy) until like the Avengers in 2012 due to it.
The options were RF systems (which don't work for deaf or HoH that can't understand the RF system's output) and that's about it before Sony's glasses.
TTY wouldn't have worked? I know TTY on IM's were introduced in the early-00's but I barely used them because it required typing in short-hand and that's not for me. But most places that you'd call would eventually understand the TTY system after it being explained.
User 73706
Banned
things that are new are scary to me too!
mrmickfran
Member
WHY THE FUCK WOULD YOU GO THROUGH A DRIVE THRU IF YOU'RE DEAF
Ninja Scooter
Member
Because you want to get food and you don't want to get out of your car, or the interior is not open, the same reason any body goes through a drive thru.
mrmickfran
Member
Well given that it would be difficult for her, just walk in the fucking restaurant in the first place.
TheCochese
Banned
LOUD NOISES
You might try reading the fucking thread for the answer to this conversation that we've already had.
Ninja Scooter
Member
Or the restaurant can just fucking accommodate her the way they are supposed to, rather than making her accommodate them and their apparent inability to figure out how to serve a deaf person via drive thru.
...How is handing them a note any different outside/on the drive-through than it is in the place?
A Link to the Past
Banned
"Just deal with discrimination jeez!"
The drive-thru exists for people in a hurry. Telling her that she needs to come inside is essentially saying that if she ever needs to go through drive-thru, she cannot.
But continue on being angry that someone wants equal access to services in a business. Were you also screaming "WHY THE FUCK WOULD A SAME-SEX COUPLE BUY CAKES FROM A CHRISTIAN BAKERY ANYWAY"
A Link to the Past
Banned
Nothing more obscene in this world than a person asking for equal treatment
I can't blame him for being angered!
starchild excalibur
Member
I started out being on Taco Bell's side, but the more I think about it the more I hope she wins. I don't know that she's owed damages, but I don't think it's too much of an inconvenience to cater to the occasional deaf drive-thru patron. It feels pretty silly to say that me having to wait an extra minute in a drive thru so that someone can be treated like I am isn't worth it to me.
Are the drive thru employees unable to read? Is comprehending words that hard for them? If reading is difficult for them, give the job to someone who can.
A Link to the Past
Banned
Did they prevent you from using drive-thru services?
Honestly, I don't think she deserves damages. But suing via the ADA is the only way most companies will change for Deaf and other disabled patrons.
The New York Times had an article about how the Deaf have problems in New York and have to deal with police not understanding them or bothering to try to communicate with them and having to go to lawyers and the like to have equal rights.
ok. this got me to lol
A Link to the Past
Banned
My perspective is that she probably doesn't, but at the same time, Taco Bell deserves to pay damages if they intend to discriminate further.
If money wasn't involved then Taco Bell probably wouldn't give a toss.
Well, on the first part: Yeah. They're discriminating (not nationally, so I'm not sure major punitive damages are required) and thereby need to be taken to court for failing ADA. Taco Bell is a public establishment, this means by law they have to accommodate no matter where she ordered from.
For the second: Yeah, and that's sadly the only way the corporations will change. Which made me reread the article and see that the people that sued due to not getting accommodations also got money out of it, which makes sense because those cases are like hers where didn't get service because people were dumb.
To be clear on damages, you have to ask for them to file under these laws. Furthermore, she asked for no specific amount of damages, but rather left it up the the courts to decide. Basically she's asking for the minimum required, because what she really wants is court orders to enforce Taco Bell's adherence to the rules, which is her primary demand.
The whole demand is available for reading at the original eater.com article, if you're interested.
http://www.eater.com/2016/7/13/12180574/taco-bell-deaf-discrimination-lawsuit
The whole demand is available for reading at the original eater.com article, if you're interested.
http://www.eater.com/2016/7/13/12180574/taco-bell-deaf-discrimination-lawsuit
TTY's were an option, just inconvenient when calling businesses that used machines asking for an department, (press 1 for x, press 2 for y, etc) and I usually called businesses all the time. Email was starting out so I used that to contact people anyways.
I want my supreme burritos at 2am damnit
You know, I work retail. Yes serving deaf people is a little slower/more inconvenient. I deal and find ways to deal with it. Yeah, so it might slow me down a minute or two. At least that is only occasionally. I and other customers can handle it and so can the people behind her.
It's not unreasonable to ask them to take her note by order since they don't have the facilities to better accommodate her. For them it is once in a while to deal with that (same as the people behind her, even less often for them). For her she's stuck with it. And maybe she doesn't want to get out because it is raining or whatever her reasons are. It is their responsibility by law to accommodate her within reason. And taking a note by the drive through window is within reason. If you really think it isn't then I think you are being the unreasonable one here. And I really doubt the law will be behind you.
It's not unreasonable to ask them to take her note by order since they don't have the facilities to better accommodate her. For them it is once in a while to deal with that (same as the people behind her, even less often for them). For her she's stuck with it. And maybe she doesn't want to get out because it is raining or whatever her reasons are. It is their responsibility by law to accommodate her within reason. And taking a note by the drive through window is within reason. If you really think it isn't then I think you are being the unreasonable one here. And I really doubt the law will be behind you.
Iced_Eagle
Member
https://www.amctheatres.com/assistive-moviegoing
I have to say, this thread has been pretty eye opening. I lived with a deaf person for 2 years, and they are a good friend of mine. I really don't think anyone who's shitting on this woman for suing can even comprehend what it's like when you are deaf, or realize how small of a thing she is asking for that is a complete shame Taco Bell doesn't have. No, breaking your leg doesn't fucking compare to being permanently deaf so get out of here with that shit. It really boggles the mind on how you think this is some sort of slippery slope and that a drive through is suddenly a "fundamental right". That's not at all what this is about. This is about treating these people with disabilities just like you and just like me so they don't have to feel like some sort of secondary class of people. Having Taco Bell either accept notes, keep a simple pen and paper nearby the drive through window or have a sign someone can point to is really not all that hard. Many restaurants already do it, probably ones that you already go to. It doesn't somehow through the entire system off. Have none of you ever asked at the cashier window "Hey, could I actually add <X> to my order as well?" if you forget something at the microphone at first? They say sure, and life goes on. The ADA does make provisions if a place truly can't accommodate people with a disability, and this is not one of those times.
Likewise, many movie theaters offer various closed captioning devices. Maybe you'd prefer if they don't go to movie theaters and just wait for the DVD?
Public buildings, offices, sports stadiums, etc. are handicap accessible. Maybe people who can't walk shouldn't go to sports games because they can just watch it on TV, right?
Someone with a permanent disability is living a harder life. They already have to do tons of shit differently. There's jobs they can't get. It's much harder to get friends and also much harder to hang out with them. Communication with most other people is already difficult (especially since many deaf people have speech difficulties on top of everything else, such as lisps because they can't hear themselves) Music? Yeah, that's obviously going to be difficult! In the case of my friend, who had okay hearing due to his cochlear implant, he could never even go to a club or a place like that and try to have a conversation. That amount of noise pretty much overloaded his implant, so he had to turn it off. Or maybe you're out somewhere and the battery dies, and you suddenly can't hear anything (which btw, is not the same as hearing nothing -- it's like how being blind is not the same as just closing your eyes).
All this lady wants to do is drive through a taco bell like you and me and get a taco. She doesn't need yet another thing in her life she needs to do differently if Taco Bell can easily accommodate deaf people.
The complete lack of empathy from some of you is unbelievable.
One thing they have at every single Taco Bell drive thru is a camera. If things didn't happen as she described, it's incredibly easy to discredit her. Like with the gay cake guy.
Eatery.com article said:
It's apparently not just the register people, but the managers. Whoever those manager(s) are is either being shitcanned (most likely) or redoing training (where they probably won't learn anything from it).
Not all places do that, and honestly it's why this suit has semi-merit in regards to getting the ADA Title 3 to push those signs onto the drive-through menu and/or letting folks know that yes, it's completely okay for them to drive up and have their accommodations carried out.
ZackieChan
Member
You guys think that every dear person can read lips? Or that reading lips is anywhere near as accurate as tv shows make it seem? lol
Speaking as someone that has attempted it due to communication issues? I know it's not as easy at TV makes it seem (it takes years or practice). But that isn't what we're getting at. It's 2016, there's smart-phones out there. There's self-serve stations out there. You're telling me you can't put the ability to self-order on fast-food drive-through? Either by interconnecting an app ("There's an app for that!™") or otherwise?
Deaf folks were one of the first non-Business people to pick up smart-phones or phones with keyboards for the sake of easier communcation. You're telling me you can't make an application that interconnects with a local franchisee like Dominos and Pizza Hut has done for call-in orders already?
She's not asking for that. If you would have read, she was denied service for essentially writing her order for them.
I did read that. I'm asking her endgame. I think they could and probably should have done it but I understand why they didn't. They use the time between the speaker and window to begin preparing food. It could become mildly inconvenient to begin taking orders through the drive through by note. I suppose it could also go against their policy.
Does she just want them to take notes through the window?
Ninja Scooter
Member
Her end game is that Taco Bell and other fast food restaurants figure out a way to serve deaf people through their drive thrus, as the ADA dictates they should. How they decide to do that is up to them.
spiderman123
Member
Well in Canada I know Taco Bell used this device known as Menus that can talk. People have a good way of recongizng a problem and finding a PROFITABLE solution. Maybe this is one of those cases.
bitesnintendog
Member
Other fast food chains let customers drive to the window to order. Taco Bell doing the same is a reasonable accommodation.
One time I wrote down my order at a Mcd's, the cashier dude told me he couldn't read at all
Whatever his circumstances were that he didn't know how to read English, it made me laugh just realizing I was helpless for a moment until a co-worker helped us both out
Even though it took a while for me to accept my deafness, I've learned overtime that being deaf for your whole life is an unique experience to be enjoyed
I've had many bad experiences like that woman did at the NJ Taco Bell, I never went as far as to sue for a lawsuit, but I do take on opportunities to educate others on our needs
But it isn't. You could always go inside the restaurant and buy whatever you want.
Edit:
That's a different story from what I though. If she's telling the truth, she has all the reason to sue.
No idea on colorblind accommodations, but if it affects you in a big way then others would see the reasoning behind it
What about voice chat from online multiplayer FPS games? Titanfall and Overwatch have text based chat interface on PC's but consoles don't even though PS4 and X1 have keyboard input support, the games just disables it (probably for reasons involving console limitations) I just dont understand why it's a big issue to disable it for consoles, would be nice to know the reasoning behind it
Played Destiny and it was a nightmare trying to find groups for raid back then without being able to use a microphone
I've always wondered if ADA has a play in this or not
Some restaurants close in the evening but drive-thru can be open until late into midnight or open all night, which is the only way to get food at those hours
Randy Monk
Member
Deaf Spacker
Memb
QFT.
I've deaf and I have a physical disability, the shit I have to go through for the most mundane things would probably make Terry Crews cry.
I didn't think of that. Also, like I said in my edit, I didn't have the whole picture.
Ninja Scooter
Member
Even if the restaurants didn't close in the evening, they have to make reasonable accommodations to allow deaf people use of their services. Offering a drive thru is a service. Telling people who are disabled that you are not only not going to accommodate them, but that they should accommodate you as a restaurant by parking their car, getting out, and going inside, is not only probably against the ADA but also incredibly shitty.
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