That happened to my launch ps4 and it eventually died. I would get it replaced right away.
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PS4 Hardware Troubleshooting / Q&A Thread
- Thread starter Y2Kev
- Start date
klownboots
Member
Not sure if this is a thing but I plugged my wife's Kindle (same mini USB connection) to charge it and put my ps4 into standby. Within minutes my ps4 shuts off. Has done it 3 times now, has never done this with any thing else (Ds4 or the gold headphones). Obviously i should not do this lol, just found it odd.
Grinchy
Banned
My first PS4 couldn't stay in Standby. It would shut itself off every time. Sometimes I'd get the message that it wasn't shut down properly. Are you getting that message?
this happened to me when my PS4 was in standby mode and there was a sudden blackout
the PS4 won't turn via the power button, I had to unplug the console for several seconds , was in a panic mode lol
coughlanio
Member
I think this exact thing happened to me around launch, but never since. It's likely just a simple software crash, nothing to worry about until it happens repeatedly.
So the plastic on the side of my ps4 is starting to bulge and warp... Should I be worried?(sorry for massive potato picture)
Every PS4 is like that, its designed to make room for the fan.
Well I feel really dumb. Thanks for the reply!
BloodMoney
Banned
troll'n? or did you not notice that's how it was designed the first time you unboxed it?So the plastic on the side of my ps4 is starting to bulge and warp... Should I be worried?(sorry for massive potato picture)
edit: nvrmd
My ps4 just powered off while in standby this morning, it happened before about a month ago but is a rare occurrence. Is this a normal thing or why does it happen?
I'm also finding that the power button isn't as response as it used to be, especially when trying to turn off the system.
I'm also finding that the power button isn't as response as it used to be, especially when trying to turn off the system.
I've noticed that very rarely my PS4 will for about 2-3 seconds go to a full static screen, no sound, then black screen, then back to whatever I was doing, first time it happened was playing Trine 2 a month or so ago, just happened now as I was testing streaming with Killzone Shadow Fall. 2 different TVs and 2 different HDMI cables. My PS4 hasn't gotten a huge amount of use, though the release week of Watch_Dogs and the Destiny Alpha I used for long periods of time with no issues.
Anyone had/resolved this issue before?
Anyone had/resolved this issue before?
plagiarize
Banned
This is something mine was doing, but mine would also regularly power off while on. I just got my replacement back from Sony yesterday. It's been on all night playing the WWE network so I think this one is good. Downloading everything was painless and hooray for cloud saves.
Turn said was really fast. They received it Wednesday morning and I had it back on Saturday. Would have been Friday if I had been home to sign for it. Now if only my repaired second controller would show up.
I'm running into an intermittent issue with my controller. At times it will become laggy/unresposive and make games unplayable. For example in watch dogs the sticks will respond very slowly and the camer will spin in circles. Oddly, the ps button continues to function and sometimes turning controller on or off fixes it. Any ideas?
Just wanted to say thanks for this post.
Sent my PS4 in on Monday and got a new one sent to me on Friday. So far so good, I wasn't expecting the turn around to be that fast at all so guess I was lucky.
They didn't send me an email they shipped my PS4, if I haven't seen your post about using the service request number as a reference number on Fedex I probably would of missed it, especially since you have to sign for it.
Thanks owlbeak!
IISANDERII
Member
White light of doom?
Sometimes when I try to turn on my PS4 it just goes directly to the white light without going blue. The system is frozen and nothing displays on screen and the power button won't respond and the eject button gives beeping sounds.
The only thing I can do is unplug the power cable and plug it back in. Then it boots fine and tells me the system wasn't shut off correctly blah, blah, blah.
Also had a few crashes when using the web browser. It asks me to submit a report, describe the situation, blah, blah, blah.
Is my PS4 domed?
Sometimes when I try to turn on my PS4 it just goes directly to the white light without going blue. The system is frozen and nothing displays on screen and the power button won't respond and the eject button gives beeping sounds.
The only thing I can do is unplug the power cable and plug it back in. Then it boots fine and tells me the system wasn't shut off correctly blah, blah, blah.
Also had a few crashes when using the web browser. It asks me to submit a report, describe the situation, blah, blah, blah.
Is my PS4 domed?
thought I'd post an update. got my replacement PS4 from Sony today and so far all is well. also kudos to this thread for giving me the heads up that the replacement delivery requires a signature, I worked from home today so I wouldn't miss it.
All in all in took a little less than 2 weeks from the day of the first phone call
All in all in took a little less than 2 weeks from the day of the first phone call
SolidChamp
Banned
Don't feel dumb. I thought the same thing. I hadn't noticed it during the unboxing. I even pushed on the plastic a bit to try and "pop it" back in.
Dur hur.
AdmiralSnackbar
Member
Woke up this morning and the unit won't power on
Just blue light for a second then a kind of popping noise.
I guess this is a widespread issue? I pretty much have to send it back?
Just blue light for a second then a kind of popping noise.
I guess this is a widespread issue? I pretty much have to send it back?
Widespread? Nope. But a known issue for some.
Doesn't sound good. Tried this? (if it's even possible)
If it won't even stay on for longer than a few seconds -> Yes, send it back and get a new one.
Maybe the internal power-supply got damaged somehow (power spike, etc.).
my PS4 has been experiencing some powering on issues, similar to others on here. And it might be an HDMI issue or not, because it was working fine prior to recent firmware updates (either 1.71 or 1.72). So Amazon is accepting an exchange, even I bought it 6 months ago. Are there newer PS4s out there, ones that were produced after the launch?? I hope I don't have the same issue again. Thanx GAF.
Unplug it from the outlet for a minute and then replug it and try to turn it on.
Had the same issue and that worked for a bit but it eventually stopped working so sent it into Sony.
graywolf323
Member
has anyone had problems with their PS4 reading dvds/blu-rays since the latest update? I went to watch a movie tonight and it shows the disc loading icon in the top right for a few seconds but no option to play the movie shows up after that :-/
Goodacre0081
Member
so after having problems with the Share bug since launch I decided to just exercise my Warranty and get a replacement. how long does it take to get a console back from this process?
PhantomFear
Member
Took about 3 weeks between my first phone call and receiving a refurbished unit.
I've had an issue recently with the Ethernet port, it gets so hot back there that the plastic clip on the cable started to weaken. It became so weak that it was losing connection and it gradually got worse and worse till I had no connection at all.
I swapped to a new cable and after playing Destiny the other day, I checked the clip and once again it was soft instead of stiff holding the cable in firmly in place. Moving the cable resulted in an intermittent connection once again which doesn't happen when the cable is first used. I've now switched to Wi-Fi until this hot British summer is over.
I swapped to a new cable and after playing Destiny the other day, I checked the clip and once again it was soft instead of stiff holding the cable in firmly in place. Moving the cable resulted in an intermittent connection once again which doesn't happen when the cable is first used. I've now switched to Wi-Fi until this hot British summer is over.
Draw on the hinges with a pencil, pull the triggers a few times, repeat as necessary.
Summary Man
Member
Quick question, if I go to Notifications, the Downloads, it has a list of recent downloads and updates. If I press Options and then Delete, does it delete the update itself or just the notification? Thanks!
WD-40 on the hinges, press and hold the triggers to expose them. I sprayed the WD-40 on a piece of toilet paper, than took a comb and pushed it against the hinges so I wouldn't cover the whole controller. No more squeaking!
Just the notification. Unfortunately there's no 'delete all' option so you'll have to manually delete each item.
Depends how loud. People say their systems are quiet, somewhat noisy, noisy, and hair dryer.
if it's the last one, i'd send it in, tempted to with my noisy one. I was watching netflix yesterday and it got a little louder than i like after a bit of time without the ac on ( 80 degrees maybe?). The sound of my ac drowns out my ps4's loudest fan level, netflix usage takes it a step or two below that, but above it's initial start up noise.
https://www.youtube.com/watch?v=f6Oh71t2ees
I consider that "hair dryer" and mine, playing the same game, doesn't get that loud, more of a diminished loud noise.
Goodacre0081
Member
wow that's a while. hopefully it will be faster for me in Canada, they might have less units to sort through. I also just asked for a straight up replacement.
Jack Scofield
Member
Okay, this is really starting to annoy me. A few days ago I updated my email for my PSN account, and ever since then I've been getting the message "Cannot connect to network: NW 31294-9." However, if I test my connection it works just fine, and I have no issues accessing the PSN Store.
Anyone know what's up?
Anyone know what's up?
DrROBschiz
Member
Hey guys!
Have a Ps4 which I have been actively trying to repair and work on without a resounding success
The problem is that it turns on then immediately off. I thought it mihht have been the power supply so I changed it out but still no go.
Its weird. For a system that is so easy to take apart it sure is hard to troubleshoot.
I can get the system to turn on by applying pressure in the top (where the heatsink and fan is)
I actually had some success for awhile by disassembling the support bracket and flipping it to seat the heatsink and processor better. Was able to turn system off and on reliably for a few days. Now its back and I am back to applying pressure to get the system to turn on. I might need to disassemble it completely and see if anything looks suspicious.
Any advice from people that had similar problems? Sending it to Sony is not an option.
Have a Ps4 which I have been actively trying to repair and work on without a resounding success
The problem is that it turns on then immediately off. I thought it mihht have been the power supply so I changed it out but still no go.
Its weird. For a system that is so easy to take apart it sure is hard to troubleshoot.
I can get the system to turn on by applying pressure in the top (where the heatsink and fan is)
I actually had some success for awhile by disassembling the support bracket and flipping it to seat the heatsink and processor better. Was able to turn system off and on reliably for a few days. Now its back and I am back to applying pressure to get the system to turn on. I might need to disassemble it completely and see if anything looks suspicious.
Any advice from people that had similar problems? Sending it to Sony is not an option.
The Lamonster
Member
How is Amazon PS4 packaging these days?
I am going to order one but am afraid of crappy packaging. Is that still an issue?
ref: http://www.geekwire.com/2013/amazon-ps4-shipment/
I am going to order one but am afraid of crappy packaging. Is that still an issue?
ref: http://www.geekwire.com/2013/amazon-ps4-shipment/
Goodacre0081
Member
holy fuck why is Sony sending me so many "your box is on the way" messages?
Grinchy
Banned
You have to take the system apart and put each component into a separate shipping box. Did they not make that clear?
Goodacre0081
Member
well that was a really fast replacement for the PS4. sent the parcel on Monday, got it back today.
Gah, I think I'm going to have to get another replacement. Bought a launch PS4 from Amazon and it had the BLOD. Received a replacement from Sony about 2 weeks later and noticed today that the drive is makeing a REALLY loud buzzing noise. I haven't even played many disc based games on it (total of around 5 I think) and am extremely disappointed that I will have had to get 2 replacements in 8 months.
Quick Mustard
Member
So, all my disc based games are fine but when I put The Last of Us in, it goes nuts, makes a louder disc spinning noise until it stops reading the disc.
Anyone else have this?
Anyone else have this?
The Lamonster
Member
so my replacement PS4 from sony has been working great I have noticed something odd though. It seems any new games I play aren't auto-uploading cloud saves. It seems like any game that I had previously played on my previous broken PS4 auto-uploads fine, but any new games that I've only played on my replacement PS4 do not auto-upload.
anyone have any ideas? before I sent my old PS4 to sony I made sure to deactivate it as my primary machine and I have my new machine activated as primary.
appreciate any help
anyone have any ideas? before I sent my old PS4 to sony I made sure to deactivate it as my primary machine and I have my new machine activated as primary.
appreciate any help
Grinchy
Banned
Try going into your upload notification list and delete every entry. This works for downloads too, I've found. The system seems to get itself confused if the notification list is too full so it starts failing to upload/download while in standby.
I can't guarantee it'll work for you but ever since I started clearing out that list, my uploads and downloads work as intended.
weird, never heard of that. I'll try that tonight and see how it goes. thanks!