-Hey, you remember when Nintendo was still in the hardware business, and made a tablet?
-WTF are you serious lol?
-Yeah, let me show you..
-
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Sliding the Switch in and out of the dock will inevitably scratch the screen
- Thread starter TVexperto
- Start date
-WTF are you serious lol?
-Yeah, let me show you..
I called Nintendo support as my dock is severely bent like those photos. They said that they hadn't heard of this issue before. He said he had to check with his manager.
He came back and they didn't even want me to do a repair with them they said take it back to the store for an exchange which I replied they are all out of stock and that I can't transfer save files so that is out of the question when I just need a dock. He said well the store should have plenty of docks available see if you can just switch that out, that the serial number on the dock is different anyway. I said I didn't see any docks or hear that they were selling them in store at all yet. He said oh no we shipped lots of docks to retailers with all our other accessories. Is this true cause I'll just go buy a Dock but I don't think it is?
Finally I convinced him to do a repair and he is emailing me a return shipping label says I just need to return the dock and they will repair it if there is something wrong with it. Do you think they will even notice the bent dock? I have little faith in Nintendo Repair center. He also said he would do this dock repair as a 1 time courtesy. What does that even mean.
He came back and they didn't even want me to do a repair with them they said take it back to the store for an exchange which I replied they are all out of stock and that I can't transfer save files so that is out of the question when I just need a dock. He said well the store should have plenty of docks available see if you can just switch that out, that the serial number on the dock is different anyway. I said I didn't see any docks or hear that they were selling them in store at all yet. He said oh no we shipped lots of docks to retailers with all our other accessories. Is this true cause I'll just go buy a Dock but I don't think it is?
Finally I convinced him to do a repair and he is emailing me a return shipping label says I just need to return the dock and they will repair it if there is something wrong with it. Do you think they will even notice the bent dock? I have little faith in Nintendo Repair center. He also said he would do this dock repair as a 1 time courtesy. What does that even mean.
Mammoth Jones
Member
Ugh, I'm tempted to just bend my dock outwards a little bit and hope the plastic doesn't snap. Ridiculous.
Include a letter with the dock specifically pointing out the error. Don't expect them to do proper documentation.
Include a letter with the dock specifically pointing out the error. Don't expect them to do proper documentation.
Good idea and I'll print out a picture of a Normal looking dock just in case.
How in the fuck are glass screen protectors ineffective .... ?
RobotVM
Member
Day 3 of owning my switch I already see a few scratches. Went directly to game store and bought a screen protector while I wait on my good one to come in. My screen is full of bubbles but better that then more scratches. What the hell was Nintendo thinking when they made the guides plastic instead of rubber. We really are beta testing this system.
Sounds like a twat, I don't think any repair under warranty can legally unbind them from subsequent repairs under warranty.
If you want to dock it you can put one of these on the front of the dock before sliding the console in and again before taking it out. It's ridiculous but at least you'll be sure to avoid scratches until the tempered glass arrives, just make sure that it's clean, that it covers the entire panel and that it doesn't make putting or taking out the console "forced".
7DollarHagane
Banned
This hori standard screen protector is great. No bubbles and easy application. Very clear too.
HappehLemons
Member
Wonder what would of happened if you asked him for a SKU. pretty sure they aren't selling docks... lol
darkazcura
Member
darkazcura
Member
Is your dock straight or bent?
It might be useful to start figuring out whether this is a dock being bent kind of situation. If some are seeing scratches on their screen, it would be great if you could post whether your dock seems straight or bent. Thanks!
He told me they were selling them in store along with all the other accessories he said I should be able to get one at Target which is not the case.
Thanks, went for the amFilm. Hope it doesn't affect viewing color/angles.
darkazcura
Member
I was responding to the poster that doubted they were even selling them. I'm not talking about availability at retail.
vatstep
This poster pulses with an appeal so broad the typical restraints of our societies fall by the wayside.
I've spent more time worrying about this then I actually have playing the thing. I'm honestly about to just say fuck it and stop giving a shit if I get scratches. I won't really care once the new device honeymoon is over anyway.
TheBaldEmperor
Member
I'm doing the same thing tomorrow. Not using my dock until I get a different one. There is much less space at the top versus the bottom of the dock. It is clearly bent towards the back.
TeamLeftMatch
Member
The switch uses a plastic screen, not glass.
Nintendo haven't designed crooked dock, it's probably just shipping and stuff.
The switch doesn't have a glass screen.
Still not noticed a scratch on mine. At most, I can see a faint smudge where the dock must me touching whatever residue is on the screen.
Having looked closely, I still can't see how flat plastic is going to scratch check the screen unless there is grit or something stuck between the two.
Still, I tend to make sure the back of the switch is the bit in contact when I slide it in. Plenty of room on my dock to do this.
Having looked closely, I still can't see how flat plastic is going to scratch check the screen unless there is grit or something stuck between the two.
Still, I tend to make sure the back of the switch is the bit in contact when I slide it in. Plenty of room on my dock to do this.
It's not glass, its a plastic screen.
Edit: Badly beaten. Do we know yet is Usb C extenders work yet? I'm surprised nobody who has a switch has tried that yet.
Regardless they should have made the material that potentially touches the screen something that wouldn't cause scratches. They should have made the dock open faced. They should have used better material that wouldn't bend. Instead they give you a tiny slot to put in into and it makes no sense. I was messing with my dock right now, it's impossible for me to slide the console into the dock without it touching the hard plastic. It's a terrible design.
My dock is bent, too. Is there a way to disassemble it and reassemble it straight? Like maybe the screws are going in somewhere crooked?
Mine is bent inwards. I stuffed a book in there to attempt to bend it outwards. Will see how that goes.
My dock is bent, too. Is there a way to disassemble it and reassemble it straight? Like maybe the screws are going in somewhere crooked?
I need to go get an ifixit kit. Can't find my tri-screw bit.
In reality i need to take a heat gun to the thing so it can be bent.
theonerayman
Member
I'm trying to bend mine out with a hardcover book as well. Hopefully it works
Dreamwriter
Member
You apparently don't realize what the problem is - the display will never get scratched unless you are crazy uncareful. There are rails that face the screen on the left and right sides, those rails if they scratch anything will scratch the black bezel, not the part which displays content.
Huh. The first thing I did with my dock was shove a Super Nintendo cart in there, I wonder if that immediately straightened my dock...?
I sure hope you are disappointed in yourself for scratching it
Comparing the two docks I have and they both tilt inward. This also explains the weird effect I saw when docking that looked like when you apply pressure to a LCD screen and it distorts. My replacement switch is never going in the damn dock. Can't even trust the screen protectors because they are melting from the heat.
The point I was making is that I have been very careful, and this plastic is fragile.
Go with a glass one, they won't melt.
PadWarrior
Member
Yup I'm using that too.
HappehLemons
Member
Wow. I find that so weird considering Nintendo wouldn't even sell replacement gamepads for the wii u
vatstep
This poster pulses with an appeal so broad the typical restraints of our societies fall by the wayside.
Not entirely true
Hopefully this can be prevented by waiting 24 hours for the adhesive to set or something before exposing it to the apparent oven that the dock becomes.
It's largely so people can set up multiple docks throughout a home and move a Switch between them.
theonerayman
Member
I used my hardback FF15 strat guide, slid it inside of the dock to bend it out. After about an hour and 15 minutes the dock is much much straighter than it was. I'm going to leave it in there for a few more hours. It seems as if the book in the dock method will work in straightening it if it's bent inward like mine was.
no... NO... NOOOOOOO
We're never going to be safe are we ?
That's it, Switch is exclusively a handled from now on.
Yoda
Member
Given how meticulously designed the Switch seems to be, it's strange the dock has so many flaws. On the front-backside you'll see two pieces of the plastic protruding from the wall, It's marginally smoother than the rest of the plastic (you really need to rub both surfaces for awhile to tell). A small amount of industrial grade wax would've sufficed (and costed next to nothing).