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It's a very valid complain, I am aware of it and I agree with you 100% that Nintendo current policy is crap... but that was not the point of my post.
Digital purchases are tied to the NNiD?. Yes. That's a fact and a lot of people are still ignoring it.
Customer support is shitty in some cases/countries?... Yes. But that's a whole different issue that I don't intent to discuss.
People, I'm not defending Nintendo, I still think that their policies are stupid and over complicated, I just don't like misinformation.
Ok, I understand what you are saying now. The way that you said before it seemed like another thing.