I think some are jumping into a defensive shell because this is a blemish on Sony.
But people are of every right to call out Sony on this. Not too long ago Microsoft had touted a revolutionary feature for Vista, that it would ship with it called WinFS. All of us Tech junkies were salivating at the introduction of a new file system based off of SQL but as some of you may know a few months before launch it was announced that WinFS would not be part of launch and would come at a later date. Microsoft was crucified in the press because of it, even worse when it was revealed that it was scrapped, although some of the tech was later implemented into various other platforms.
My point is, if a company promises a feature and touts it as a big part of their product, but fails to deliver it with said product they should get a lot of flack for it.
Just as MS has gotten flack and ridicule for over promising on availability worldwide so should Sony get the same for this.