Vigilant Walrus
Member
They didn't listen to consumers, they listened to sales. The fact that they didn't fix their shit until they were getting dominated proves this.
So far we have no evidence that Phil listens to anything but Benjamins. This would be a wonderful opportunity to prove that false, though.
What exactly are you trying to argue here?
Also, can we move past this bullshit about consumers being unanimous about what they want. A lot of changes where put in place before the machine was released. Obviously bad word of mouth leads to bad sales... It's a company. It's main objective is to make money, you're thinking about it like it's a person.