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Gamexplain Explains the Joy-Con Desyncing Problem

panda-zebra

Banned
The other thing i wanted to add is that i' ve never seen a Bluetooth enabled device having it's signal blocked by human flesh/bones. It's quite surprising to see been the case. What's indeniable is that thing got interesting even more for the launch of this device, although in this case not in a good way sadly.

I have, with my TomTom Spark sports watch, people who bought the version with bluetooth audio were advised to wear the watch on the wrist closest to the ear which has the connection hardware in it. Reports were of crackling audio and dropping out altogether. It's the only instance I can recall, however.
 

Enkidu

Member
The other thing i wanted to add is that i' ve never seen a Bluetooth enabled device having it's signal blocked by human flesh/bones. It's quite surprising to see been the case.
Then you haven't seen a lot of Bluetooth devices. Human tissue is an absolute RF killer for these frequencies in general, not just for Bluetooth, but since Bluetooth is relatively low power it is more noticeable. Some devices are more vulnerable than others though, and smaller devices than can be almost fully covered by the hand (like a Joy-Con) will be more vulnerable.
 
Oh, people won't care.

I care a lot. I've been riding a hype wave of euphoria on the Zelda previews, but came crashing down when I considered that I could spend any amount of time fighting connectivity issues.

Shit needs to be sorted out, now. If it's not going to be fixed day one, and it happens to me, I'll be returning my Switch and getting a new one when I can get functional hardware.
 

kraspkibble

Permabanned.
I care a lot. I've been riding a hype wave of euphoria on the Zelda previews, but came crashing down when I considered that I could spend any amount of time fighting connectivity issues.

Shit needs to be sorted out, now. If it's not going to be fixed day one, and it happens to me, I'll be returning my Switch and getting a new one when I can get functional hardware.

same but i've cancelled my preorder. i'll buy it when nintendo confirm it has been fixed.
 
I care a lot. I've been riding a hype wave of euphoria on the Zelda previews, but came crashing down when I considered that I could spend any amount of time fighting connectivity issues.

Shit needs to be sorted out, now. If it's not going to be fixed day one, and it happens to me, I'll be returning my Switch and getting a new one when I can get functional hardware.

You kind of run this risk anytime you buy an electronic device - it is a lottery on whether you get a working product or not. I wouldn't get too hung up on it. Ps4 had blue light of death, random disk ejection, X1 deysncing controllers, Vita/wii u wifi connection issues. It happens.

Sure it sucks if you do get one , but there is a return policy with the vendor you brought from.

From my perspective, which is of course is going to be different than others, it feels like it just handful of people having the issue. Jason , sadly , as got it worse than everyone one else. Some people are reporting they have noticed the issue but it is only occurred a couple of times , and some are reporting nothing at all. Considering the thousands of units out there ( A guess i must say, but with the world wide release , there must be a fuck ton of press to send units out to - gaming press, national press, tv, magazines, general magazines ) and how this thread hasn't really evolved beyond a couple of complaints, i think it may be ok.

Hopefully, and if Nintendo can improve the reliability of other units, i hope they can. For now i wouldn't worry too much.
 

Aselith

Member
You kind of run this risk anytime you buy an electronic device - it is a lottery on whether you get a working product or not. I wouldn't get too hung up on it. Ps4 had blue light of death, random disk ejection, X1 deysncing controllers, Vita/wii u wifi connection issues. It happens.

Sure it sucks if you do get one , but there is a return policy with the vendor you brought from.

From my perspective, which is of course is going to be different than others, it feels like it just handful of people having the issue. Jason , sadly , as got it worse than everyone one else. Some people are reporting they have noticed the issue but it is only occurred a couple of times , and some are reporting nothing at all. Considering the thousands of units out there ( A guess i must say, but with the world wide release , there must be a fuck ton of press to send units out to - gaming press, national press, tv, magazines, general magazines ) and how this thread hasn't really evolved beyond a couple of complaints, i think it may be ok.

Hopefully, and if Nintendo can improve the reliability of other units, i hope they can. For now i wouldn't worry too much.

None of that means people won't care. People 100% care if they every get one of those problem devices and if this is a widespread problem it will cause issues for Nintendo. If you were looking at buying a pair of headphones and you asked a friend about it and he said "yeah they're pretty good...when they work. They keep losing connection to my phone though." Would you buy those? Or look around to see if it's a widespread issue? And if you found it WAS widespread, would you still buy the headphones?

Granted consoles are a bit different since they have locked in exclusives that people care about. However, Nintendo had already been relegated to a secondary console for a lot of people due to their third party issues, I can't imagine having a console with connectivity problems during normal use is going to do them any favors.

Hopefully they fix this shit but it's a problem and will continue to be one if they can't.
 
You kind of run this risk anytime you buy an electronic device - it is a lottery on whether you get a working product or not. I wouldn't get too hung up on it. Ps4 had blue light of death, random disk ejection, X1 deysncing controllers, Vita/wii u wifi connection issues. It happens.

Sure it sucks if you do get one , but there is a return policy with the vendor you brought from.

From my perspective, which is of course is going to be different than others, it feels like it just handful of people having the issue. Jason , sadly , as got it worse than everyone one else. Some people are reporting they have noticed the issue but it is only occurred a couple of times , and some are reporting nothing at all. Considering the thousands of units out there ( A guess i must say, but with the world wide release , there must be a fuck ton of press to send units out to - gaming press, national press, tv, magazines, general magazines ) and how this thread hasn't really evolved beyond a couple of complaints, i think it may be ok.

Hopefully, and if Nintendo can improve the reliability of other units, i hope they can. For now i wouldn't worry too much.

I'm holding out hope, and I definitely would cancel my order unless it was like an epidemic. But I've had these kinds of problems with gaming hardware before and it really dampens my enjoyment of the games I'm trying to play.

I'll remain hopeful that it's fine and just a semi isolated issue.
 

Jack Videogames

Gold Member
Seems like this is mainly an issue when the Joycons are detached. Are people reporting problems with the Joycon grip?

Ain't Joycons in the standard grip detached for all intents and purposes? It's just a fancy cupholder

Now, with the Charging Grip, range seems to be better so I guess the issue is less severe too?
 

Waji

Member
Since I plan on almost exclusively play with a joy con in each hand I feel concerned, but for some reason, not anxious at all.
Maybe because I also know I'll play a lot in "altered tabletop mode" on the bed.
We'll see.
 

Zereta

Member
Oh boy. Hope Nintendo has a plan if this can't be fixed via firmware updates. Getting the Switch on launch because I firmly believe in the concept of the console. Don't fuck this up.
 

KingSnake

The Birthday Skeleton
Working overtime on what? What is their gameplan?

Has the price of the Switch essentially been raised $50 since you need either a new joycon or a pro controller? Is it a day zero patch? Will it have to be recertified by the FCC?

If they don't know, that makes them look blindingly incompetent. If they do know, it makes their marketing look blindingly incompetent.

Neither is a good look.

Yep, I agree with this argument. The problem is out there, commented on by the media already. Especially if it's something easily fixable via the patch on day 1 Nintendo would have already commented on it and the issue would have been closed.

Seeing the latest answers Nintendo gave to media, it makes me think that Nintendo is also surprised by the issue, which is at least interesting.
 

Asd202

Member
Launch will be interesting if this issue will be in the launch units and not fixed by firmware. Nintendo may get really bad press/word of mouth from this. I know I would be furious if I've spent 330 Euro + 60 Euro on Zelda to find out the controller is fucking up.
 
It would be worrying if Nintendo can't come out and say "don't worry we'll have a day 1 patch for that". You would think if that was the problem they would've came out and said it already. The longer they wait can make it appear that it's a hardware problem, but we'll see.
 

Osiris

I permanently banned my 6 year old daughter from using the PS4 for mistakenly sending grief reports as it's too hard to watch or talk to her
Launch will be interesting if this issue will be in the launch units and not fixed by firmware. Nintendo may get really bad press/word of mouth from this.

Its interesting that more people in this thread seem worried about this than actually being worried about themselves or others having a potentially defective product on day one, as if the optics of their favorite company in the public eye is in fact, much more important than their or others guaranteed enjoyment of their shiny new launch hardware.

Quite telling.
 
Well I've got two launch day Switches already. First time I've been an early adopter for a console since the Wii. I think I'm going to regret it. Though I don't think I'll have this issue as I'll probably be playing the Switch in handheld mode for most of the time.

The real test will be Puyo Puyo Tetris and Mario Kart 8 Deluxe when I'm playing couch multiplayer with my house mates...
 

PrimeBeef

Member
Its interesting that more people in this thread seem worried about this than actually being worried about themselves or others having a potentially defective product on day one, as if the optics of their favorite company in the public eye is in fact, much more important than their or others guaranteed enjoyment of their shiny new launch hardware.

Quite telling.

I think most acknowledge it is a problem and it needs to be addressed and fixed. Most just feel it won't be a problem for them due to them playing close enough to their console for this not to be an issue.
 

Teletraan1

Banned
I doubt they care. Wiimotes were all kinds of inaccurate garbage, didn't play well in certain lighting conditions and ruined my playthrough of Skyward Sword. I have 4 of them and none are acceptably accurate on what should be easily repeatable gestures. Plus when they sell out of $100 Pro Controllers (in my country) they will be laughing all the way to the bank.
 

LAA

Member
Interesting that Nintendo still have not adressed this. They may still be figuring out what is wrong.

Not surprising at all tbh. I'd be surprised if we hear anything from them about it.
Remember when people were panicking you'd require a phone to do matchmaking/voice chat? No clarification from Nintendo at all from that, which would surely be in their best interest, but no.
 
The only people that have a Switch are journalist at the moment. Why put out a giant press release on an issue for a product that isn't out to the public? They've been contacted by news outlets and have comment they're looking into it. Not sure what they would get out of a normal press release other than damaging themselves before launch, especially if they can get it fixed by day 1.

Give them time. Nintendo will either fix it via software or have an exchange program. Nintendo takes controls very seriously and are not going to try to brush this under the rug like Microsoft did years ago.
 

Padinn

Member
If it is getting worse over time that suggests an individual component failure and not indicative of a design flaw. I still sense they got a bad batch of receivers. It would surprise me if they sent to press units from a similar production batch.

This is the exact same issue my ps4 launch edition had, it got worse over time and rma of console (not controller) fixed it.
 

Aselith

Member
The only people that have a Switch are journalist at the moment. Why put out a giant press release on an issue for a product that isn't out to the public? They've been contacted by news outlets and have comment they're looking into it. Not sure what they would get out of a normal press release other than damaging themselves before launch, especially if they can get it fixed by day 1.

Give them time. Nintendo will either fix it via software or have an exchange program. Nintendo takes controls very seriously and are not going to try to brush this under the rug like Microsoft did years ago.

An informal tweet would be fine. "We've seen reports about connectivity issues with Joycons. Will be fixed day 1 - Tendy" and we're good. I don't see how it helps them to let reports about connectivity issues run free with zero response either?
 

Flintty

Member
I remember that Youtuber who played against and beat a little girl by accident. He has a de-synch issue which they blamed on mobile interference and fixed by moving him close to the scree.

Can't remember the dudes name/channel.

I hope this is fixable but if it's a hardware issue they're fucked. I'm keeping my order though and rocking a pro pad.
 

mindsale

Member
The only people that have a Switch are journalist at the moment. Why put out a giant press release on an issue for a product that isn't out to the public? They've been contacted by news outlets and have comment they're looking into it. Not sure what they would get out of a normal press release other than damaging themselves before launch, especially if they can get it fixed by day 1.

Give them time. Nintendo will either fix it via software or have an exchange program. Nintendo takes controls very seriously and are not going to try to brush this under the rug like Microsoft did years ago.


Phew. Here I thought they were still silent after three days of negative stories about connectivity issues.

I'd love some more inside information if you've got any.
 
An informal tweet would be fine. "We've seen reports about connectivity issues with Joycons. Will be fixed day 1 - Tendy" and we're good. I don't see how it helps them to let reports about connectivity issues run free with zero response either?

Well maybe they realized they won't be able to fix it day 1 and are quite in a pickle about how to communicate on the issue.
 

Otnopolit

Member
Phew. Here I thought they were still silent after three days of negative stories about connectivity issues.

I'd love some more inside information if you've got any.

They told Mr. Kotaku that they are working on it. Good enough for me, but I'll need some kind of bigger official statement on a possible fix before launch.
 

Skyzard

Banned
Well I've got two launch day Switches already. First time I've been an early adopter for a console since the Wii. I think I'm going to regret it. Though I don't think I'll have this issue as I'll probably be playing the Switch in handheld mode for most of the time.

The real test will be Puyo Puyo Tetris and Mario Kart 8 Deluxe when I'm playing couch multiplayer with my house mates...

Hopefully it doesn't just fall out of your hand while you're playing after a few months. The latch system seems to not be working after a few days:

insta98126.gif


Feeling pretty confident about waiting a while myself, not so much because of the desyncing - after trying it out myself at the event. Though I do wonder if the desyncing is more of an issue with some units than others.
 

Valcrist0

Neo Member
I remember that Youtuber who played against and beat a little girl by accident. He has a de-synch issue which they blamed on mobile interference and fixed by moving him close to the scree.

Can't remember the dudes name/channel.

I hope this is fixable but if it's a hardware issue they're fucked. I'm keeping my order though and rocking a pro pad.

It was Luke from Linus Tech Tips.

I really hope this is fixable with a patch. Though it sounds too much like a hardware problem to me. If it is a hardware problem, hopefully they have successful recall program.
 
I feel like the wifi chip in the joycons is just not up to snuff, it's most likely too small or low power to help with battery life and of course things getting in the way over range is going to hurt its connection, while this might be fine for most people and situations it's hurting those who sit several feet back from the device now that it's being used in the wild.

If nintendo can bump up its power to make them stronger then they really should, 20 hours is already good for battery life and if it means dropping a few hours off that, so be it.
 

Nerazar

Member
They told Mr. Kotaku that they are working on it. Good enough for me, but I'll need some kind of bigger official statement on a possible fix before launch.

If they're quick enough, it will be included in the patch log. But I don't see them putting out a PR just to tell people that there are problems. That's a rather bold move which hardware manufacturers tend to avoid.

That being said, I think this issue has no easy solution. If there are issues with blocking signals there might be no fix for it. I mean, you cannot use your PS4 controller if too many things block the signal, right? Any controller has limits. Maybe it's a problem by design. They can make the signal stronger and make the joy cons last a bit less long, but I don't know how definitive this solution will be.

I just hope that "normal" playstyles are not affected by it.
 

Jacce

Banned
Hopefully it doesn't just fall out of your hand while you're playing after a few months. The latch system seems to not be working after a few days:

insta98126.gif

This has to be a troll post. You can't be serious. It isn't falling out of his hand. He is pushing it up from the bottom...exactly how you are supposed to take it off. He took his entire hand off the system and smacked the bottom of the joycon off from the bottom.
 

Skyzard

Banned
This has to be a troll post. You can't be serious. It isn't falling out your hand. He is pushing it off from the bottom...exactly how you are supposed to take it off.

Jeff pushes the screen down from the top and it slides down shortly after in the UPF video, and says he's concerned.

They mentioned it getting easier and easier to come off. This is just after a few days.
Isn't there supposed to be a latch system to prevent that? He just taps it and it flys off.

Unless Rorie has been hiding his super strength from us.
 

Nerazar

Member
Hopefully it doesn't just fall out of your hand while you're playing after a few months. The latch system seems to not be working after a few days:

Now that .gif is just silly :D If you handle your devices like that, they will not only fall out of your hand, but they will break as well. There might be a reason why I see so many shattered iPhone displays in the hands of people around me.

I don't see many situation where you would have to punch the handheld mode Switch for anything.
 

vityaz

Member
Now that .gif is just silly :D If you handle your devices like that, they will not only fall out of your hand, but they will break as well. There might be a reason why I see so many shattered iPhone displays in the hands of people around me.

I don't see many situation where you would have to punch the handheld mode Switch for anything.

Uh, looks like a tap to me.
 

mindsale

Member
Now that .gif is just silly :D If you handle your devices like that, they will not only fall out of your hand, but they will break as well. There might be a reason why I see so many shattered iPhone displays in the hands of people around me.

I don't see many situation where you would have to punch the handheld mode Switch for anything.

I don't care about latch security whatsoever as I will play mine docked 100% of the time with a Grip or Pro (which is why I am concerned with faulty left JoyCons), but is this .Gif trying to demonstrate how little force it takes to dislodge the latch? Or the degeneration of the latch? I don't know the context.
 
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