People understand that just fine, they just don't maybe believe it, because to do so is to take the PR line on 100% faith, and that has proven problematic for all of time.
You're ignoring the state of Capcom at the moment. Towards the end of last generation most of their console titles save for Resident Evil 6 underperformed both critically and commercially. Let's look at the facts:
- In Japan, they made bank on the vanilla release on Monster Hunter 4 and poured all of those profits into their mobile division. The following year, 2014, they announced a 50% reduction in profits, mostly off the back of their mobile titles underperforming.
- In that same year, Ono went on record to say that the higher ups at Capcom weren't giving him the financial backing he needed to port USFIV to next generation systems. We'd then go on to find out that USFIV would be coming to PS4, but only because Sony foot the bill.
- Capcom's flagship engine for next generation, Panta Rhei, is being built with assistance from SCE. Nearly 2 years since it was announced, we have yet to see a single AAA title announced that utilises the engine, and Deep Down is nowhere to be seen.
- Not to mention, a Capcom exec mentioned that it was unlikely the company would be able to get a Street Fighter V out before 2018.
- Of the titles we've received from Capcom outside of Monster Hunter and Ace Attorney as of recently, everything has either been a HD remaster or a port. Yes, they released Resident Evil Revelations 2, but it was released on a budget and episodically as a hedge bet.
- Dead Rising 3, one of Capcom's only ground up next generation games so far was financed by Microsoft.
- Itsuno just recently has said that he's not quite sure if he'd be able to make a Devil May Cry 5, despite the fact that Devil May Cry 4 sold as well as it did.
Now, when you look at all of that, does that speak to you of a company that's in good shape? It sure doesn't look like it to me. If Capcom still hasn't got their next generation engine out, 2 years into the gen, and are relying on HD remasters to prop them up, then I don't see how its farfetched to imagine they'd need financial assistance to Street Fighter 5 started, developed, and released in a timely fashion.
I can add links/sources for each of my points if it please you too.