If Phil had just said "It goes against our policy" then....well....then they would get the heat because of said policy. *shrug* They need to be clearer on why they do things.
Everyone knew about that policy already, though.
So we all would of just shrugged.
Just say something like "we would love to have every game on our platform and I'll definitely look into getting FFXIV on our platform." Whether you actually do or not who cares?
Honestly that's the kind of comment I was expecting instead of this swipe about "third-party exclusives".