Alkastelca
Member
It's been well over a month since episode 1 was released on February 24th and Sony hasn't done much to acknowledge this problem. People who bought this package on PSN also received the "Resident Evil Revelations 2 DLC raid stage 1" add-on content and that is one of the problematic files that causes license restore issues:
Which shows that it was never installed correctly and the NP-34993-8 error code message is what we all get.
The "Resident Evil Revelations 2 - Complete Season" file was never installed either and that could be causing the license restore problems too:
And then there are also issues with buying additional dlc weapons and slots.
Sony was telling us that it was a problem with Capcom and we should be contacting them. Some of us contacted Capcom and we eventually got a response back from Sony with them giving us voucher codes. Scroll to "TooLVolta's" post on page 29 and this is what happened when we tried to redeem these codes:
Currently the only way to fix this problem (license restore) is to get a refund and have this game removed from your console. Please scroll to "HaloSeed0's" post on page 28:
http://community.us.playstation.com...rder-Throwback-Maps-not/td-p/45000095/page/28
Other users have asked Sony to just remove the game from their consoles without the refund and they were denied ! Sony's TOS clearly states that all sales are final and yet they're granting refunds to certain individuals and denying others. This isn't the way to treat their customers when Sony has sold us a defective product. You either fix the problem or refund the money to the people who have been affected by this mess.
The only semi-official response that we got is from a mod on playstation support forums:
It's a month old and all mods are ignoring the thread ever since : (
Thread on playstation support forums:
Resident Evil Revelations 2 Pre-Order (Throwback Maps) not available
Thread on capcom forums:
PS4 - Throwback Map Pack not showing up in game.
I advise everyone who pre-orderd Resident Evil Revelations 2 on Ps4 to check their license restore and see if it's still working !
Which shows that it was never installed correctly and the NP-34993-8 error code message is what we all get.
The "Resident Evil Revelations 2 - Complete Season" file was never installed either and that could be causing the license restore problems too:
And then there are also issues with buying additional dlc weapons and slots.
Sony was telling us that it was a problem with Capcom and we should be contacting them. Some of us contacted Capcom and we eventually got a response back from Sony with them giving us voucher codes. Scroll to "TooLVolta's" post on page 29 and this is what happened when we tried to redeem these codes:
Currently the only way to fix this problem (license restore) is to get a refund and have this game removed from your console. Please scroll to "HaloSeed0's" post on page 28:
http://community.us.playstation.com...rder-Throwback-Maps-not/td-p/45000095/page/28
Other users have asked Sony to just remove the game from their consoles without the refund and they were denied ! Sony's TOS clearly states that all sales are final and yet they're granting refunds to certain individuals and denying others. This isn't the way to treat their customers when Sony has sold us a defective product. You either fix the problem or refund the money to the people who have been affected by this mess.
The only semi-official response that we got is from a mod on playstation support forums:
Hi all,
Our store team is aware of the issue. Thanks for the reports.
We're temporarily marking this as solution to let you know we have eyes on this.
U--J
PlayStation Moderation and Support Guy @ www.playstationsupportforum.com
It's a month old and all mods are ignoring the thread ever since : (
Thread on playstation support forums:
Resident Evil Revelations 2 Pre-Order (Throwback Maps) not available
Thread on capcom forums:
PS4 - Throwback Map Pack not showing up in game.
I advise everyone who pre-orderd Resident Evil Revelations 2 on Ps4 to check their license restore and see if it's still working !