Eh. All that the details (or lack thereof) about chat have done is keep the Switch in the "definitely not until I know a shit-ton more" category.
And if it's chat through a phone, then I'll very likely just use my PC and a third party solution. Skype comes to mind, though there are a ton of others out there. And I'm close enough, seating-wise, to my PC for my Sony headset to work. It does not solve the problem of game audio though, and that's why I would need Nintendo to provide more details about this, among other things, so that I can make a purchasing decision.
I was there day one for Wii, day one for 3DS, got a WiiU and games to go with it. I own damn near every version of every console, home and handheld, that they've ever made (exceptions being special editions). In some cases, I own multiple units of the same thing.
I buy games and systems, and it's a hobby that Nintendo got me into. But the lackluster performance of the WiiU, from a technical and game offerings point of view, and the choices they've made in the past about virtual console and digital purchases (say what you will, Sony and MS do a much better job and have offered significantly more value in that arena), do not lead me to believe that they'll do anything different.
Bluntly, my feelings aren't hurt, because they're a business that makes decisions that work for them, and they should. But if their decisions don't represent a good value to me, then I'll probably pass, at least for a few years. To me, other platforms offer better services. Details of what Nintendo offers could still swing my decision, but I am not optimistic.
I'm just one buyer though. I don't have an expectation that they cater to my requests in the least, and I don't think they're villains either.