This article feels so out of touch with the realities of the market. Maybe it is what resonates with some of the more jaded aspects of the hardcore community, but when you look at who is buying these systems and the software at large... It's just laughably inaccurate.
Exclusives don't determine a console's value to the massive chunk of the market. They are added enticement to the priority, which is the big third party titles. And for that huge chunk of the market, the PS4 has represented the best place to get access to those, and the snowball effect has been in full... effect. Purely from a retail perspective, the games available to customers that are the "system sellers" are the ones that you have options on where to get it. People are buying them on the new systems, and even buying the new systems at all, to find the best versions, the prettiest versions, the ones with the new features and wow-factor.
Not only that, but I feel like this article also goes out of its way to emphasize situations that had a limited scope for actual negative impact. Our district of stores has sold thousands of new systems in the last year. Do you know how many people came in with issues on the DS4 analog rubber issues? A handful. A very small percentage. It just feels very silly. Software is selling definitively best on the current gen consoles, and most of the time, those games are selling best (bundles included) on the PS4.
The people in this thread arguing that he's right are also missing the point, because perhaps you're just in that same mindset, doesn't mean the market agrees, let alone would say the article has any merit at all.