Support NeoGAF

[Oldest_Ancient]

I assume there'll be no difference in the retail release so what's the SD card size in the new 3DS, regular if it makes a difference.

Never transferred anything using a Nintendo product either, is the process quick? Hopefully retailers allow an amount of time so I can trade in.

 

[ShinNoNoir]

I assume there'll be no difference in the retail release so what's the SD card size in the new 3DS, regular if it makes a difference.

Never transferred anything using a Nintendo product either, is the process quick? Hopefully retailers allow an amount of time so I can trade in.

It actually takes a bit of time to do the transfer, about half an hour or so iirc.

Before the transfer, I did copy my old SD card to a new MicroSD+adapter card, so that when I finally got my New 3DS, I could just swap the cards after the system transfer.

 

[V_Ben]

I finally got a prepaid return shipping label from Nintendo France. But they have not told me if I should send the whole box and accessories, or only the console.

In your case, did you sent back everything ?

I just sent the console, and they sent me everything again, with a return label to send back the excess stuff.

Yes, really. I'd check with them over the phone.

 

[TheMoon]

I assume there'll be no difference in the retail release so what's the SD card size in the new 3DS, regular if it makes a difference.

Never transferred anything using a Nintendo product either, is the process quick? Hopefully retailers allow an amount of time so I can trade in.

4GB microSD for all of them.

If you want a quick transfer in-store, buy/have another microSD in your old 3DS with all your data on it already. That way you only need to transfer the licenses and can select "no" when it asks if you are using an SD card. After that you just switch out the N3DS microSD with the microSD you have in your old 3DS, skipping the need to wireless transfer the data.

This is your friend:

English transfer guide: http://s1.thcdn.com/design-assets/documents/nintendo/pdf/NINE_Transfer_Guide_3DS_EN_v03_cf.pdf

^ ..has been posted in here multiple times.

 

[Atouba]

Oh my god - its finally happening!

Spoiler

Screw you nintendo.

 

[Jack Videogames]

Just for closure, Nintendo just answered my email saying that they're truly sorry that I didn't qualify for the Nintendo Ambassador promotion but that it's over already and I could buy a NN3DS on February.

Gotta love when CSRs don't read your emails I'm happy I consider this matter solved or I would be really mad.

 

[slammer]

Still no return label from Nintendo Germany. THIS is the reason why I almost exclusively buy from amazon.

 

[Atouba]

Yeah I know, I'm late, but my new 3ds finally arrived!

 

[Chû Totoro]

Still nothing >_<

Ordered January 9th never had any news from the delivery man, personal mobile number asked 3 times by Nintendo Fr Webmaster.

Almost a month wait now and New Nintendo 3DS is out in 10 days, yeah Ambassador \o/

 

[Heavy's Sandvich]

Still nothing >_<

Ordered January 9th never had any news from the delivery man, personal mobile number asked 3 times by Nintendo Fr Webmaster.

Almost a month wait now and New Nintendo 3DS is out in 10 days, yeah Ambassador \o/

that would drive me absolutely mental.

 

[Chû Totoro]

that would drive me absolutely mental.

Yeah I'm a lucky guy it seems :/

Glad I didn't sold my AU New Nintendo 3DS

Spoiler

and glad I didn't want to sell the Ambassador edition for a profit... or maybe it would have been there on time since scalpers had theirs very early it seems

 

[Chû Totoro]

Still no news from Nintendo... 5th email and 28 days now

I'm starting to be a little bit angry... seriously why don't they even answer my emails? Nintendo site web master (who asked me for my mobile number so the delivery man could call me), Customer Service (via website form)... no one seem to care :'(

 

[TheMoon]

Still no news from Nintendo... 5th email and 28 days now

I'm starting to be a little bit angry... seriously why don't they even answer my emails? Nintendo site web master (who asked me for my mobile number so the delivery man could call me), Customer Service (via website form)... no one seem to care :'(

Why aren't you calling them is the more important question. Why haven't you called them two weeks ago? Not email, CALL THEM!

 

[GiantEnemyCrab]

Yeah I know, I'm late, but my new 3ds finally arrived!

How is the n3DS XL charging cradle? I want to know if they're any good before I pay the crazy shipping fees from Japan.

 

[Chû Totoro]

Because I'm at work and it's easy for me to go on NeoGAF calling is less easy... plus I have bad experiences calling Customer Services : waiting 10-15 minutes for a vague answer like "we're going to search for more info and call you back"...

I'll quickly go outside and call. It's clearly my last chance to have an answer. I'll give GAF an update.

 

[Heavy's Sandvich]

To people that already have it, do you have issues with streetpassing?

I've carried it everywhere and I've not had a single one so far.

 

[Mister Sloane]

To people that already have it, do you have issues with streetpassing?

I've carried it everywhere and I've not had a single one so far.

I've only taken it out twice - the first time, I got a weird error message that said to turn the machine off, but the second, it was fine.

 

[Chû Totoro]

Only number I found (France) is a f*cking Gaming Help Hotline
0.34€ per minute yay

If you're calling for "this game" press "this"... >_<

 

[Mob]

Anyone that bought the Ambassador 3DS from the UK store can also get the MM Skull Kid figure if they buy the Zelda MM game from the UK store. If they buy the game from elsewhere they can register the game on Club Nintendo to qualify, pretty sweet.

 

[Oersted]

Anyone that bought the Ambassador 3DS from the UK store can also get the MM Skull Kid figure if they buy the Zelda MM game from the UK store. If they buy the game from elsewhere they can register the game on Club Nintendo to qualify, pretty sweet.

New thread?

 

[krumble]

Just ordered the Majora's Mask ltd from the nintendo store as they emailed me about this
I REALLY wanted the skull kid figure, so I'm VERY happy right now

 

[Zafir]

Yeah just got that email too. I already had the Special Edition pre-ordered from them, so hopefully that counts.

 

[jimi_dini]

Anyone that bought the Ambassador 3DS from the UK store can also get the MM Skull Kid figure if they buy the Zelda MM game from the UK store. If they buy the game from elsewhere they can register the game on Club Nintendo to qualify, pretty sweet.

to qualify? And get the Skull Kid for free?

What the fuck Nintendo? First you don't send me an invite for the ambassador edition and now this?

 

[Atouba]

How is the n3DS XL charging cradle? I want to know if they're any good before I pay the crazy shipping fees from Japan.

It's nice. New 3DS fits stable in it. But the release is next week - I would not import it now

 

[TheMoon]

Only number I found (France) is a f*cking Gaming Help Hotline
0.34€ per minute yay

If you're calling for "this game" press "this"... >_<

Support - After Sales Service

If you have a problem with your console (with visible serial number), incidental or Nintendo game, here is the link for creating & managing the project online: online service (online payment only by Visa, Mastercard)

Phone: 01 34 35 46 01 (telephone service Monday to Friday from 10am to 18pm)

IMPORTANT: As of 15 March 2010, it is no longer possible to move the service of Saint-Ouen l'Aumone; no support will be made live.

General information

Nintendo France SARL, 6 bld Oise, Building Montaigne, 95031 Cergy Pontoise Cedex
Phone: 01 34 35 46 00

Assistance technique - Service Après Vente

Si vous avez un problème avec votre console (avec numéro de série visible), accessoire ou jeu Nintendo, voici le lien pour la création & suivi du dossier en ligne : SAV en ligne (paiement en ligne exclusivement par CB, Visa, Mastercard)

Téléphone : 01 34 35 46 01 (accueil téléphonique du lundi au vendredi de 10h à 18h)

IMPORTANT : A compter du 15 mars 2010, il n'est plus possible de se déplacer au SAV de Saint-Ouen l'Aumone ; aucune prise en charge ne sera faite en direct.

Informations générales

Nintendo France SARL, 6 bld de l'Oise, Immeuble le Montaigne, 95031 Cergy Pontoise Cedex
Téléphone : 01 34 35 46 00

 

[Chû Totoro]

Support - After Sales Service

If you have a problem with your console (with visible serial number), incidental or Nintendo game, here is the link for creating & managing the project online: online service (online payment only by Visa, Mastercard)

Phone: 01 34 35 46 01 (telephone service Monday to Friday from 10am to 18pm)

IMPORTANT: As of 15 March 2010, it is no longer possible to move the service of Saint-Ouen l'Aumone; no support will be made live.

General information

Nintendo France SARL, 6 bld Oise, Building Montaigne, 95031 Cergy Pontoise Cedex
Phone: 01 34 35 46 00

<3 TheMoon

I've called them. They gave me the package number so I can see with the delivery company... unfortunately delivery company don't deliver on Saturdays and they never called when trying to deliver me this week (too bad since my wife was at home)...

Now I'll have to find a day I'm available to call them back and ask for a new delivery...

At least they have the package.

I'll post only when I'll have the system to thank you all for the help and to end this with a good note.

 

[Putosaure]

<3 TheMoon

I've called them. They gave me the package number so I can see with the delivery company... unfortunately delivery company don't deliver on Saturdays and they never called when trying to deliver me this week (too bad since my wife was at home)...

Now I'll have to find a day I'm available to call them back and ask for a new delivery...

At least they have the package.

I'll post only when I'll have the system to thank you all for the help and to end this with a good note.

You'll see, it'll be worth the wait ! Well, if you care about those faceplates. Otherwise, a week from official launch... :/

 

[TheMoon]

<3 TheMoon

I've called them. They gave me the package number so I can see with the delivery company... unfortunately delivery company don't deliver on Saturdays and they never called when trying to deliver me this week (too bad since my wife was at home)...

Now I'll have to find a day I'm available to call them back and ask for a new delivery...

At least they have the package.

I'll post only when I'll have the system to thank you all for the help and to end this with a good note.

Great to see you've made progress. That info is from the contact page on Nintendo.fr, btw.

 

[jj70]

just to inform you: on Yesterday I received from nintendo an email asking personal data (name, last name address and so on) in order for them to send a certificate that states we are top fan of New Nintendo 3ds... They should send them to everyone who bought an Ambassador New Nintendo 3ds... Send me a Zelda's majora mask statue instead

 

[Snarfington]

just to inform you: on Yesterday I received from nintendo an email asking personal data (name, last name address and so on) in order for them to send a certificate that states we are top fan of New Nintendo 3ds... They should send them to everyone who bought an Ambassador New Nintendo 3ds... Send me a Zelda's majora mask statue instead

Man, I hope I get one of these too (no email yet). Not really valuable or anything but it's something small and nice and definitely appreciated. Really happy with the nice treatment we've been getting from Nintendo over this stuff. It's cool.

 

[Herb Alpert]

just to inform you: on Yesterday I received from nintendo an email asking personal data (name, last name address and so on) in order for them to send a certificate that states we are top fan of New Nintendo 3ds... They should send them to everyone who bought an Ambassador New Nintendo 3ds... Send me a Zelda's majora mask statue instead

Why didn't they send it with the console?

 

[L~A]

Why didn't they send it with the console?

Forget that. They already have that data (I really doubt they didn't keep any record of the sale). They don't really need it again.

That's... quite curious. I wonder if it's UK-only this time again?

 

[Jo Shishido's Cheeks]

"Congratulations on being one of our top (randomly selected) fans!"

Oh my, what an honour!



(I've totally gotten over not being selected btw)

 

[Herb Alpert]

Forget that. They already have that data (I really doubt they didn't keep any record of the sale). They don't really need it again.

That's... quite curious. I wonder if it's UK-only this time again?

that's what I was thinking. They already know who bought those machines. Perhaps some Nintendo UK trainee lost all the data?

 

[jj70]

that's what I was thinking. They already know who bought those machines. Perhaps some Nintendo UK trainee lost all the data?

Infact, it does not make any sense at all. In addition they specify to reply with these data using the same email you put when placing the order... But, it's the same mail you, Nintendo, used now to contact me about this certificate

LOL

 

[BGBW]

just to inform you: on Yesterday I received from nintendo an email asking personal data (name, last name address and so on) in order for them to send a certificate that states we are top fan of New Nintendo 3ds... They should send them to everyone who bought an Ambassador New Nintendo 3ds... Send me a Zelda's majora mask statue instead

Did they also ask for your bank account details?

 

[dgco86]

Just received my ambassador edition from an eBay seller. Was the box for the charging cradle a bit banged up for everyone? Oddly enough the boxes/packaging for everything else were in great condition.

 

[spelli]

Just received my ambassador edition from an eBay seller. Was the box for the charging cradle a bit banged up for everyone? Oddly enough the boxes/packaging for everything else were in great condition.

No it was not damaged in any case. I think the previous owner did that by mistake.

 

[TheMoon]

Just received my ambassador edition from an eBay seller. Was the box for the charging cradle a bit banged up for everyone? Oddly enough the boxes/packaging for everything else were in great condition.

Nope, everything was undamaged for me.

 

[TheSlySoul]

"Congratulations on being one of our top (randomly selected) fans!"

Oh my, what an honour!

I think they just use an RNG honestly. Like I never got into beta of things I wanted, but got into beta of Destiny and such.

 

[The Elite]

How is the n3DS XL charging cradle? I want to know if they're any good before I pay the crazy shipping fees from Japan.

I got free shipping from Japan to North America from someone on eBay. You need to be willing to wait about a month though.

 

[BGBW]

Just received my ambassador edition from an eBay seller. Was the box for the charging cradle a bit banged up for everyone? Oddly enough the boxes/packaging for everything else were in great condition.

My charging cradle's box was slightly dented.

 

[Chû Totoro]

I can now say with confidence that my New Nintendo 3DS Ambassador has arrived (at my work's place since I can't receive it during day). Women at the reception took the package for me so tomorrow morning it will finally be in my own hands !!!

Thanks again for all the help some of you provided (even if some contact infos were just under my eyes...).

 

[TheMoon]

I can now say with confidence that my New Nintendo 3DS Ambassador has arrived (at my work's place since I can't receive it during day). Women at the reception took the package for me so tomorrow morning it will finally be in my own hands !!!

Thanks again for all the help some of you provided (even if some contact infos were just under my eyes...).

Glad this epic saga has finally found a good end.

 

[Ashler]

I can now say with confidence that my New Nintendo 3DS Ambassador has arrived (at my work's place since I can't receive it during day). Women at the reception took the package for me so tomorrow morning it will finally be in my own hands !!!

Thanks again for all the help some of you provided (even if some contact infos were just under my eyes...).

Good job man, enjoy.

 

[dgco86]

Nope, everything was undamaged for me.

No it was not damaged in any case. I think the previous owner did that by mistake.

My charging cradle's box was slightly dented.

:\ Aww.. The seller claims it was like that when he got it. He even showed me a picture of his personal set's charging cradle box which had similar issues. Ah well, I guess I don't mind as long as the actual 3DS is fine.

 

[slammer]

So....it's been two weeks since I sent it in to the repair center in Germany. Release date tomorrow. Damnit Nintendo...
Anyone got any experiences how long it takes for Nintendo to replace hardware?

 

[MicH]

So....it's been two weeks since I sent it in to the repair center in Germany. Release date tomorrow. Damnit Nintendo...
Anyone got any experiences how long it takes for Nintendo to replace hardware?

Didn't their repair facility in Germany experience a pretty bad fire not too long ago? That might be holding it up

 

[TheMoon]

Didn't their repair facility in Germany experience a pretty bad fire not too long ago? That might be holding it up

You're confusing that with the repair center in the UK. That was three months ago or so.

 

[MicH]

You're confusing that with the repair center in the UK. That was three months ago or so.

Ah, I apologize.