I hear this idea of having a civil discussion a lot, and yes, that is fantastic. But games personalities and games journalists have so few ways to really interact with the rational part of their audience. Twitter is not the place to debate anything, nevermind topics that demand a great deal of technical analysis. A discussion in 140 characters is incredibly limiting, and so the ideas get condensed and statements quickly get hyperbolic. It's also much easier for less generous members of the community to spend their time swearing or making threats in that format, and thus encouraging people like Adam Sessler to entirely shut down a conversation and recede into their own opinion without giving it much more thought. It's the same thing with YouTube comments - these are places with historically terrible discussion value. Stop reading them and believing that is your audience.
Instead, there needs to be a forum of actual discussion. Even if they don't take the time to respond to each and every article on email or lengthy forum post, they can read them, they can understand them and then perhaps they can construct their own follow up. The issue here is not that people are angry Sessler doesn't care about resolution - it's that he's refusing to acknowledge the faults in his argument, and the hatred he's received is an escalation of this arrogance. That does not say the level or tone of the hatred is anywhere near justified, but I believe he should acknowledge the part of his audience who disagrees and isn't being bitter and angry over it. The audience who would like to have that discussion, but want to do it outside of somewhere like Twitter, but haven't been gicven the option to do so.
At the end of the video, Marcus tells us to discuss with him on Twitter, but Twitter is not going to work for discussion. If people like he and Adam and any other journalist would like to have a conversation, please open avenues for that conversation. I can't guarantee everyone who enters it will be polite and respectful, but most will, and most will have thoughts far more intelligent than anything that can come from Twitter or from YouTube comments.