Me (8/19/2016, 4:19:25 PM): The PSN ID is shagg_187
Fredy (8/19/2016, 4:19:31 PM): Thank you so much, which is the game and why do not you want it any more?
Me (8/19/2016, 4:19:43 PM): The game is No Man's Sky
Fredy (8/19/2016, 4:20:23 PM): I see.
Me (8/19/2016, 4:20:29 PM): I do not want it because of false advertisement, and because there is no online even though they said there is.
Me (8/19/2016, 4:20:48 PM): I have never refunded anything from PSN and I'm a customer since 2006
Me (8/19/2016, 4:21:01 PM): So this is hopefully my first and last request.
Me (8/19/2016, 4:21:34 PM): PSN is very nice about providing all the information about a product, but this was falsely advertised and I would like to request a refund so I can make a better purchase.
Fredy (8/19/2016, 4:21:56 PM): Let me explain you some details about the refund process.
Me (8/19/2016, 4:22:01 PM): Okay
Fredy (8/19/2016, 4:22:40 PM): According to the User Agreement all sales are final. Please keep in mind that it will done as onetime gesture of goodwill and funds will be returned to your PSN wallet. Is your Sign-In ID a valid email address?
Me (8/19/2016, 4:23:05 PM): Thank you! Yes, this is a valid email address and ID
Fredy (8/19/2016, 4:23:22 PM): Please allow me to tell you that once the refund is approved in the PSN wallet it can not be trasnferred to another place.
Me (8/19/2016, 4:23:30 PM): No problem.
Fredy (8/19/2016, 4:23:48 PM): Just allow me a moment to process the refund for you.
Me (8/19/2016, 4:23:57 PM): I'll wait. Thanks, Fredy.
Fredy (8/19/2016, 4:24:45 PM): Your refund has been completed, you can now check your PSN wallet and the funds will be there for you to purchase any other content in the PSN Store. You will also receive an email confirmation for this. Here is your refund case number for future reference xxxxxxx.
Me (8/19/2016, 4:24:54 PM): Wow. You are fast.
Fredy (8/19/2016, 4:24:55 PM): Can you please confirm me if its in the wallet?
Me (8/19/2016, 4:25:07 PM): I will check. Please give me a minute.
Fredy (8/19/2016, 4:25:13 PM): Sure
Me (8/19/2016, 4:25:54 PM): Yes!!
Fredy (8/19/2016, 4:26:03 PM): Thank you very much, please notice that we have sent you a survey to your e-mail, we would truly appreciate if you can answer it.