As long as Sony keeps giving good PS Plus months, 99 cents movie rentals, the insane deals and added extras such as the $15 bak if you spend a certain amount, I'll be happy supporting this infrastructure. I am also a huge online player, so I kind of don't have a choice lol.
Sony is up there with Steam with the awesome monthly game deals.
They gotta branch out though. If they implement refunds, 20% on pre-orders, and are more apparent with Rewards / cash back (not just put it in extreme small letters in the adds hoping no ones sees it), so that members can benefit thoroughly...then its going to be the best competitive service out there.
There really needs to be a refund options for preorders. If I preorder a game and it won't be released in another three months. Why can't I just cancel the preorder and get my money back? Extremely weird.