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Nin-Network Acct locked to system it was made on [Upd: Customer Service can't help]

Bob White

Member
So here's another fun Nintendo DRM story:

http://arstechnica.com/gaming/2012/...ed-400-of-downloaded-games-on-my-failing-wii/

The gist: guy tries to transfer all his Wii VC content, saves, and games to the Wii U, the transfer process gets stuck and doesn't work, he calls Nintendo and they said he has to send in his (fully functioning) Wii for repairs in order to get all his digital data copied to the Wii U, which costs $85.

After taking it up with a few more people on Nintendo CS, they offer to discount the repair for $25. And now that the story has since gone up, Nintendo is now offering the repair for free.

Hoo boy.

oh my...That $85 would have made me rage so hard. At least it came down to what it should be. You know, fucking free.
 

Plinko

Wildcard berths that can't beat teams without a winning record should have homefield advantage
I think now is important to ask, does your physical copy get linked to the console in anyway? I would say that is absurd but well Nintendo has already crossed that line.

I mean, can you take your physical copy and use it in any other wii u device after using it in other console? it sounds like such a stupid question, but it is seriously a possibility with Nintendo now that it might not be the case. What a mess.

No.

Honestly, though, with the rumors about Sony/MS next console I wouldn't be surprised at all to see them adopt this.
 

angelfly

Member
So here's another fun Nintendo DRM story:

http://arstechnica.com/gaming/2012/...ed-400-of-downloaded-games-on-my-failing-wii/

The gist: guy tries to transfer all his Wii VC content, saves, and games to the Wii U, the transfer process gets stuck and doesn't work, he calls Nintendo and they said he has to send in his (fully functioning) Wii for repairs in order to get all his digital data copied to the Wii U, which costs $85.

After taking it up with a few more people on Nintendo CS, they offer to discount the repair for $25. And now that the story has since gone up, Nintendo is now offering the repair for free.

Hoo boy.

Just keeps getting better and better.
 

Mit-

Member
Same shit as the Wii/DSi/3DS. I stopped buying digital content for my Wii shortly after discovering that once my system was dead so was all of my digital content.

People acting like the solution of sending your entire damn console in to be repaired or having the data transferred to a replacement system are crazy to think that is somehow acceptable. What if it's damaged beyond repair or the memory was damaged? (IIRC, a completely bricked system wasn't able to have its digital content recovered) What if I buy a new Wii because it isn't under warranty? What if it's five years from now and Nintendo doesn't provide support for Wiis anymore?

They need some form of cloud storage or servers to hold all of our accounts and tie our purchases to them. Period. They haven't done that yet. They've fucked up again. The model to do this has been out there for almost a decade. It isn't difficult to mimic.


They've got these MyNintendo accounts in place that can be linked with your system and see your purchases, but since this is not your official system account, I wouldn't doubt they'd raise a stink if you supplied your MyNintendo ID as proof to get digital content back, and even then, they'd still probably want your original console, broken or not, to take in and "transfer" licenses or whatever bullshit they do. Good luck if your system gets stolen. "Hi my system was stolen and I'd like to get all of the games you see on my MyNintendo account put on a new system." "LOLOLOLOLOL goodbye"
 

Kai Dracon

Writing a dinosaur space opera symphony
oh my...That $85 would have made me rage so hard. At least it came down to what it should be. You know, fucking free.

Just keeps getting better and better.

This is all a good thing - the controversy, that is.

If we want Nintendo to respond to this faster, more people need to raise a serious storm with Nintendo representation. If Doritos media wants to be useful for a change, it should pick up this guy's story further and run with it. Make sure everyone is aware this is the biggest problem with Wii U.
 

Mit-

Member
This is all a good thing - the controversy, that is.

If we want Nintendo to respond to this faster, more people need to raise a serious storm with Nintendo representation. If Doritos media wants to be useful for a change, it should pick up this guy's story further and run with it. Make sure everyone is aware this is the biggest problem with Wii U.

I see this as something far too huge of an omission for it to actually be implemented in the future. The best we can hope to get is what the Wii has (that I guess the Wii U does not? I bet it does though) where you can send in your Wii U and they'll recover the data in the case of a broken system and put it on a replacement system.
 

Diffense

Member
Wow, this is the first Nintendo console I'm looking askance at from day 1. The Wii's spotty legacy really left a bad taste in my mouth.

While I know there will eventually be Wii U games I'll want to play, aspects of the console are looking unappealing right now. I think it's a shame that they didn't try to be in the same ballpark as the upcoming consoles from Sony and MS in terms of processing power. It would have been nice if owning a Nintendo console didn't mean you're a generation behind so that you have to buy another machine to play technologically "current" games.

I have two Wiis because the OD drive on the first one failed. I'd considered sending it to Nintendo to be fixed but they couldn't guarantee they wouldn't wipe my saves and some of them could not be transferred (MHTri for example). Eventually I bought the drive online and fixed it myself some time after I'd bought the second Wii. I didn't delete my saves. Then I had to hack the second Wii to play Xenoblade because NOA was being idiotic.

So, over the last generation, Nintendo managed to turn a rather loyal customer into someone who's quite disgusted with the company. With this implementation of the NNiD, they are not off on the right foot. I thought it was unfortunate that they tied the account to a particular console but that's not atypical of penny-pinching Nintendo. However, the fact that there is no way to transfer your account is just stupid. Consoles do break and I'd be pretty pissed to lose my library.

So, if I eventually pick up a Wii U, I won't be buying anything from the e-shop. It's time for Nintendo to stop being so anti-consumer. Its cute mascots belie its corporate personality.
 
I see this as something far too huge of an omission for it to actually be implemented in the future. The best we can hope to get is what the Wii has (that I guess the Wii U does not? I bet it does though) where you can send in your Wii U and they'll recover the data in the case of a broken system and put it on a replacement system.

They can definitely upgrade the OS/DRM/IDs to make it work like the PS3 or 360. It's really not something that's difficult. You can already choose to retrieve an existing NNID, but it will be locked to another console. All they have to do is to give us the option to unlock an ID.
 

Javier

Member
I see this as something far too huge of an omission for it to actually be implemented in the future. The best we can hope to get is what the Wii has (that I guess the Wii U does not? I bet it does though) where you can send in your Wii U and they'll recover the data in the case of a broken system and put it on a replacement system.
Which would suck incredibly. Latin American residents screwed over AGAIN.
 

VanWinkle

Member
Oh man I didn't even think about the implications of this and digital content. Looks like I won't be buying a lot of digital stuff :( I'm a pretty big fan of digital, too, with over 100 PSN titles, but this is disconcerting.
 
Lttp on this. Soooo....Scott Moffitt and that one lady from NOA either lied or were completely misinformed when they said content would be registered to our accounts. Nice to know my content once again isn't safe and that my NNID is basically worthless outside of enabling me to post drawings on Miiverse. GG as always, Nintendo.
 

trinest

Member
I think this revolution might put a hole in my plan to buy a few stuff digitally, expecially after my expeiences with the Wii console.
 
Lttp on this. Soooo....Scott Moffitt and that one lady from NOA either lied or were completely misinformed when they said content would be registered to our accounts. Nice to know my content once again isn't safe and that my NNID is basically worthless outside of enabling me to post drawings on Miiverse. GG as always, Nintendo.

But it will be. Trust Nintendo. All you have to do is give the benefit of the doubt to the company that inexplicably fucked this up in the first place.

edit: LMAO listening to the Bombcast guys try to explain this to Vinnie is making me feel like my head is going to explode. It should NOT be this complicated.
 

IMG_2030.PNG
 
I just called Nintendo customer service (Germany here), because I couldn't believe this and needed confirmation.

The lady couldn't even confirm that they'll be able to recover bought content if my console bricks and is send to them for repair (like it was with the Wii). She told me I should call again on november 30th for more information.

I'm still speechless...
 
Lttp on this. Soooo....Scott Moffitt and that one lady from NOA either lied or were completely misinformed when they said content would be registered to our accounts. Nice to know my content once again isn't safe and that my NNID is basically worthless outside of enabling me to post drawings on Miiverse. GG as always, Nintendo.

The content you buy is most definitely registered to your account. Otherwise you wouldn't be able to buy stuff from the eShop on other devices next year. It's just a matter of Nintendo being stupid and not allowing us to release an ID from a console.
 
So does that effectively mean WiiU cannot be sold, as you won't be able to restore your profil on another console? So the moment you sell your WiiU you can say bye-bye to all your stats, purchases, etc.?

The content you buy is most definitely registered to your account. Otherwise you wouldn't be able to buy stuff from the eShop on other devices next year. It's just a matter of Nintendo being stupid and not allowing us to release an ID from a console.

What good does it make if you cannot log to your account on another console?
 
So does that effectively mean WiiU cannot be sold, as you won't be able to restore your profil on another console? So the moment you sell your WiiU you can say bye-bye to all your stats, purchases, etc.?

That seems to be the case for now. But, that doesn't mean that it will never be fixed.
 
That seems to be the case for now. But, that doesn't mean that it will never be fixed.

Knowing Nintendo we can say with 99% certainty it will never be fixed. WiiU just went from "maybe buying" to "never, ever, I do not want it even for free". I won't be held hostage to console manufacturers and their bullshit. Thank God I have a PC.
 

Rehynn

Member
Knowing Nintendo we can say with 99% certainty it will never be fixed. WiiU just went from "maybe buying" to "never, ever, I do not want it evenfor free". I won't be held hostage to console manufacturers and their bullshit. Thank God I have a PC.

Not even for free. Not even a little hyperbole.
 
The content you buy is most definitely registered to your account. Otherwise you wouldn't be able to buy stuff from the eShop on other devices next year. It's just a matter of Nintendo being stupid and not allowing us to release an ID from a console.

Oh, sorry, someone in the Wii U launch thread gave an adamant no when I asked this and said the complete opposite. So if my Wii U is broken/stolen/lost ect. as long as I call Nintendo Customer Svc first and tell them to deauthorize the old system, once I log into my new system with my NNID, my purchase history will be all set and ready to go for easy redownloading?
 

pargonta

Member
Oh, sorry, someone in the Wii U launch thread gave an adamant no when I asked this and said the complete opposite. So if my Wii U is broken/stolen/lost ect. as long as I call Nintendo Customer Svc first and tell them to deauthorize the old system, once I log into my new system with my NNID, my purchase history will be all set and ready to go for easy redownloading?

hey bud! lol, if you look above you a few posts there is a person from germany who simply could not do that.

perhaps shop history is attached to the account, but it is IMPOSSIBLE at this time to put an account on a new system, by users OR by nintendo customer service - as proven by these firsthand calls to customer service ending in failure. the requests for transfer from bricked consoles are already happening, and they are being denied.

I would love to be proved wrong though, anybody have the other side of the coin?
 

Goodlife

Member
They need some form of cloud storage or servers to hold all of our accounts and tie our purchases to them. Period. They haven't done that yet. They've fucked up again. The model to do this has been out there for almost a decade. It isn't difficult to mimic.

I'd be AMAZED if they haven't got a record of which account has bought what.
Proper amazed. It's almost an impossibility.

They just haven't got a solution for getting that information back to the users (via eShop) yet.
 

peetfeet

Member
Oh, sorry, someone in the Wii U launch thread gave an adamant no when I asked this and said the complete opposite. So if my Wii U is broken/stolen/lost ect. as long as I call Nintendo Customer Svc first and tell them to deauthorize the old system, once I log into my new system with my NNID, my purchase history will be all set and ready to go for easy redownloading?

Games are registered to your account, yes. The trouble is that your account can only be used on the system it was created on and is not transferrable. If that system dies and your data is lost, you'll need to create a new NNID and re-buy all the stuff you had before......
 
I think that this thing has been a bit overblown. Yes, it's really bad that you can't manually move your NNID to another console. It's also bad that customer service can't do that remotely either.

However, I seriously doubt that their repair centers can't move your account over to a new console if your console breaks or is stolen. Not even Nintendo would have it that bad. They can do it with Wii and 3DS, so I'm sure they can do it with Wii U as well. It's a new system that's clearly been rushed, so I'm guessing that their customer service don't have all info yet.

hey bud! lol, if you look above you a few posts there is a person from germany who simply could not do that.

perhaps shop history is attached to the account, but it is IMPOSSIBLE at this time to put an account on a new system, by users OR by nintendo customer service - as proven by these firsthand calls to customer service ending in failure. the requests for transfer from bricked consoles are already happening, and they are being denied.

I would love to be proved wrong though, anybody have the other side of the coin?

You have an account on Wii and 3DS as well. You can't see it, but it's all there. They tie all your purchases to those accounts behind the scenes, and they are doing the same with Wii U.
 

pargonta

Member
I think that this thing has been a bit overblown. Yes, it's really bad that you can't manually move your NNID to another console. It's also bad that customer service can't do that remotely either.

However, I seriously doubt that their repair centers can't move your account over to a new console if your console breaks or is stolen. Not even Nintendo would have it that bad. They can do it with Wii and 3DS, so I'm sure they can do it with Wii U as well. It's a new system that's clearly been rushed, so I'm guessing that their customer service don't have all info yet.

You have an account on Wii and 3DS as well. You can't see it, but it's all there. They tie all your purchases to those accounts behind the scenes, and they are doing the same with Wii U.

the slow info rollout to the on call support is a good point. maybe the november 30th date in that post above actually is significant. hopefully it becomes viable soon!

edit: oh, right.
 
the slow info rollout to the on call support is a good point. maybe the november 30th date in that post above actually is significant. hopefully it becomes viable soon!

November 30th is the European release date, and he called Nintendo in Germany, so she assumed that they would have all the info on the release day.
 

theDeeDubs

Member
I'm quite happy with my WiiU. Being able to play full console games on the gamepad is huge for me. I'm ok with it not having a ton of power under the hood; that's what next fall will be for. But this whole thing is just unacceptable. If my WiiU bricks, I should be allowed to buy a new one and transfer my NNID to it. I should also be able to hook my external HDD with downloaded games attached to said NNID to the new WiiU without a hitch. I should also be able to re-download purchased titles to the new WiiU. And NO, sending in a console to have this done is unacceptable. As someone who has switched to digital on PS3 and was going to go all digital on the WiiU, this is just flat out unacceptable.

I'm willing to deal with the slow OS and other issues. Hell, I think most of the complaints about the WiiU boil down to impatience. But this, at least, needs some up front communication now about whether we can expect at some point to be able to transfer our IDs and purchases to new systems or not.
 
This is something that they need to fix ASAP, or I won't be buying any games on the eShop. It shouldn't be too hard to patch in a way to unlink an account from a console without you losing access to that account but this is Nintendo we're talking about. They might have done something really stupid on the back end that makes that impossible.
 
hey bud! lol, if you look above you a few posts there is a person from germany who simply could not do that.

perhaps shop history is attached to the account, but it is IMPOSSIBLE at this time to put an account on a new system, by users OR by nintendo customer service - as proven by these firsthand calls to customer service ending in failure. the requests for transfer from bricked consoles are already happening, and they are being denied.

I would love to be proved wrong though, anybody have the other side of the coin?

OoooooK back to square one then...I guess.
 

Hero

Member
Right now it's not an issue for me but this better be fixed a year or so from now. Don't mind it not making launch but if it's never changed then fuck that.
 

Green Yoshi

Member
I hope Nintendo decides for a system similar to Xbox Live. If you are online you can use your ID on any WiiU and if you want to play offline you have to tranfer the license to the new console.

Does the WiiU support WiiConnect24? It would be a nice feature to buy a game at work with your smartphone (in 2013 you can use your Nintendo Network ID on other devices) and at your home the download would start immediately. WiiConnect24 would finally make sense.
 

mantidor

Member
Ok the other thread about bricked wiius already confirmed Nintendo let you recover your nintendoid with the games asociated to it, so at least that is already debunked.
 

Zoe

Member
Ok the other thread about bricked wiius already confirmed Nintendo let you recover your nintendoid with the games asociated to it, so at least that is already debunked.

They let you recover it if you send your console in for repair.
 

moonbox

Banned
Nintendo don't know jack about online functionality in a gaming console, so they've simplified everything and locked it down for fear of pirates the unknown. Why the hell didn't they take a look at Xbox Live and hire some better frickin' programmers? They just keep on disappointing me, it's breaking my god damn heart.

If my old friend Sega was still alive, he'd have fucked shit up by now without even going beast mode. I'll be playing NSMBU on friday with tears streaming down my face. Fuck this fucking shit.
 
If my old friend Sega was still alive, he'd have fucked shit up by now without even going beast mode. I'll be playing NSMBU on friday with tears streaming down my face. Fuck this fucking shit.

Tag quote. Has to be. Don't care if it no longer says Junior. This is...amazement.
 
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