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Peter Moore on 360 failure rates: "ya know, things break"
- Thread starter Zombie James
- Start date
To be fair, I was actually quite pleased with how Microsoft treated the situation. I received a new console just days after I sent them the old one, and they gave me a free month of XBL. I was expecting it to take much longer.
Of course this new 360 only lasted a couple of weeks. That's the real problem, no matter how good they treat you it's annoying having to go through this again and again. Especially when somehow all the other console miraculously managed to be put out worldwide and end up a lot more reliable than the 360. Pisses me off when I lose true ownership of my XBLA games too. I hope they get around to that fix for it that everyone keeps talking about but I am yet to hear anything official about it.
Of course this new 360 only lasted a couple of weeks. That's the real problem, no matter how good they treat you it's annoying having to go through this again and again. Especially when somehow all the other console miraculously managed to be put out worldwide and end up a lot more reliable than the 360. Pisses me off when I lose true ownership of my XBLA games too. I hope they get around to that fix for it that everyone keeps talking about but I am yet to hear anything official about it.
duketogo88 said:
I think it's likely that Microsoft is not lying, but bending the truth. The numbers I posted above are based on the idea that all 360s are created equal. However, it seems likely that 360s purchased for EGM or by EGM staff for personal use would be 360s from near the launch window (they are enthusiasts after all). It may be that the failure rate on launch systems is extremely high. If it was, say 50%, then there is a 1 in 8 chance of 75% of EGM's systems failing. Suddenly it becomes plausible for this to happen to a major games news outlet.
Now, if we denote the first 500k units as launch systems with the high fail rate, and if all the rest of the non-launch systems have a failure rate of 3%, then the overall failure rate across all systems is....
5%.
It's all speculation, but it makes you think.
Zombie James
Banned
PleoMax said:
Huh?
Patrick Klepek
furiously molesting tim burton
Burger said:
Never!
Me_Marcadet
Member
Why did this thread come up when I was finaly able to have faith and buy a 360 tomorrow 
"360 do not break"
"360 do not break"
"360 do not break"
"360 do not break"
That's fine now
"360 do not break"
"360 do not break"
"360 do not break"
"360 do not break"
That's fine now
junkwaffle
In Front and Drawing Away
Efharisto!Vrolokus said:
EternalGamer
Banned
Dizzy said:
You were lucky. I too was able to convince them to replace my launch console for free (though it took nearly an hour on the phone, being put on hold 4 times, and quoting them their own promise and the url of a website to back it up). Unfortunately, if you look at the thread involving the failed consoles, many people aren't so lucky. MS has backed off of their promise to replace launch system consoles and try to weasel out of it by telling people it was a "limited time" replacement. Most people are being charged around $180 to get their year old system fixed.
JzeroT1437
Member
Look, we're not just unreliable here, we're unreliable in THIRTY FIVE OTHER COUNTRIES TOO! Do you know how long it would take for me to form an apology in thirty five other languages and dialects? A really long time, you selfish, selfish manbaby!
Mr_Furious
Member
Why the hell would 36 countries make a difference? If the failure rate was 5% it doesn't matter if it's 1 country or 36. That is unless other territories are skewing the results which I don't think is the case. Bullshit is bullshit and the failure rate is much higher across the board than MS wants to admit. Someone needs to take this shit problem to court so the facts can finally come out about what the hell is really going on.
Well if MS wants to take a laissez faire attitude towards this...they'll reap what they sow.
The 360 is by far the best next gen console out right now...but I'm not going to suggest it to friends until they release a console that is at least as reliable as the PS3 (which in comparison seems like a rock).
The way I see it...Allard's attitude explains why MS has been so slow in correcting this issue. They don't see it as a big issue to begin with.
This may be weird to bring up...but I'll do it anyways. I was watching an episode of Gordon Ramsey's Kitchen Nightmares...where Ramsey helps out struggling restaurants. In this one episode he was poking and poking trying to get a response from one owner, who seemed blind to the dire situation he was in. He put it best when he said, "I don't see $100K debt in his eyes". In the same way, MS doesn't seem to see how bad of a situation it is for them.
The Elite is a perfect example of how MS is oblivious to the direness of the situation. With the Elite, they had the perfect opportunity to redesign the console to be reliable. And I'm not talking slightly more reliable, I'm talking about having it just as reliable as the Wii or PS3. From the looks of it, there were minor changes made to address the heating and warping issues.
The 360 is by far the best next gen console out right now...but I'm not going to suggest it to friends until they release a console that is at least as reliable as the PS3 (which in comparison seems like a rock).
The way I see it...Allard's attitude explains why MS has been so slow in correcting this issue. They don't see it as a big issue to begin with.
This may be weird to bring up...but I'll do it anyways. I was watching an episode of Gordon Ramsey's Kitchen Nightmares...where Ramsey helps out struggling restaurants. In this one episode he was poking and poking trying to get a response from one owner, who seemed blind to the dire situation he was in. He put it best when he said, "I don't see $100K debt in his eyes". In the same way, MS doesn't seem to see how bad of a situation it is for them.
The Elite is a perfect example of how MS is oblivious to the direness of the situation. With the Elite, they had the perfect opportunity to redesign the console to be reliable. And I'm not talking slightly more reliable, I'm talking about having it just as reliable as the Wii or PS3. From the looks of it, there were minor changes made to address the heating and warping issues.
Mr_Furious said:
They absolutely do matter.. since in India and pakistan and brazil and other countries like these... people just dont have the 170+ dollars to pay to fix their console...
So it would be unfair to give a percentage of failure... When There are soo many more failures out there waiting to be counted
Patrick Klepek
furiously molesting tim burton
Burger said:
I know, I was just jabbing. We're looking into it -- right now I'm trying to juggle finals, graduating and moving, but I assure you we're on it.
Nightstick11
Banned
This is why all freedom-loving gamers will cheer when there is no Xbox 720.
Seriously, what kind of attitude is that? "Ya know, things break"??? How about you find ways so they don't, "ya know, break".
Seriously, what kind of attitude is that? "Ya know, things break"??? How about you find ways so they don't, "ya know, break".
semiconscious
Member
were the 360 any other consumer electronics item, it's failure rate would've crashed'n'burned it by now. it's only the money/power of ms (with the media support/cover that engenders) combined with the good ol' ms consumer faithful ("please, sir, shit on me again...") that've kept this not-ready-for-prime-time machine in the marketplace...
PistolGrip
sex vacation in Guam
True that. Arne needs to keep Moore informed, according to his calculations of machines they repair the 360 hardly has issues.JB1981 said:
:lol Hey things break
InterMoniker
Member
duketogo88 said:
No way! Snap a photo or something because that is ****ing ironic!duketogo88 said:
I'm afraid so. :lol
:lol
joke?
Burger
Member
Peter Moore doesn't even notice the racket the DVD drive makes as it tries to shake itself out of the enclosure.
I suspect he has a different model than the rest of the world.
Ask John Davison if he notices the sound of his 360 (after he gets it back from the service centre). He had to buy headphones because at low volume the Xbox eclipsed that of the TV.
I suspect he has a different model than the rest of the world.
Ask John Davison if he notices the sound of his 360 (after he gets it back from the service centre). He had to buy headphones because at low volume the Xbox eclipsed that of the TV.
Ether_Snake
å®å®å®å®å®å®å®å®å®å®å®å®å®å®å®
frankthurk
Member
PS360 said:
I'm thinking something with the xbox boat... but I has no skilz.
I think this only makes it worse, unless the numbers are actually as high I think they are. No one I personally know (in real life) is still on their original unit. I wouldn't be surprised if they said it was 33%, but if it actually was and Peter said so, MS would be the joke of the consumer electronics industry... because that'd be so pathetic.
Either way, it's higher than 3-5% and for a $500 device that's pure bullsh*t.
Either way, it's higher than 3-5% and for a $500 device that's pure bullsh*t.
Oldschoolgamer
The physical form of blasphemy
:lolOatmealMu said:
i think he knows there's something wrong with the design of the system or.. some of the components they have...
yet.. they never changed it on the new elite... why? well probably the components probably still have contract and could be a cheap one. u know theyd want to save as much cost for production.
or... its just typical MS. its not surprising their product fails alot..
yet.. they never changed it on the new elite... why? well probably the components probably still have contract and could be a cheap one. u know theyd want to save as much cost for production.
or... its just typical MS. its not surprising their product fails alot..